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Help Centre

Frequently asked questions

Planning your visit

The National Theatre foyers are open from 10am Monday to Saturday.

Opening times on bank holidays may vary. Please check Your Visit for details.

Covid passes are not currently required.

You can rest assured that all areas, including our theatres, are well ventilated and undergo enhanced cleaning between every show.

Whilst wearing a face covering is no longer mandatory, and we do not enforce face coverings for our visitors or our team, visitors are welcome to wear them if they feel more comfortable.

No, we are currently only offering e-tickets. You will receive these via email after booking, and you can print them at home or show them on a mobile device. 

National Theatre, South Bank

Bags smaller than 50cm x 30cm x 20cm can be taken into the auditorium.

All other bags must be left in the cloakroom on the ground floor.

Please note, that to keep everyone safe, all bags are searched upon entry to the building.

 

West End theatres
Large bags are also not permitted into the auditoriums of our West End productions, and currently cloakrooms are unavailable so if you have a large bag you will be refused entry to the theatre.

No, our theatre bars are open from one hour before the performance, and our Ground Floor public spaces are now open from 10am Mon – Sat, where food and drink is available from the Atrium Café and KERB at The Understudy.

Please note the Ashcroft Room Members Bar is now open when performances are taking place in the Lyttelton and/or Olivier. Details can be found on the Ashcroft Room page.

Please plan to arrive at the National Theatre 30 minutes before the performance time stated on your ticket. We may not be able to admit people who are not seated in the auditorium by the time the performance begins.

The health and safety of our audiences is incredibly important. 

You are therefore able to exchange tickets up to 24 hours before your performance – so if someone in your party feels ill, there’s no need to worry. 

Please contact the Box Office on [email protected] with details of your Order Number and the tickets you wish to return.

Click here to read our full ticketing Terms and Conditions.  

Please remember, it is important that you do not attend the theatre if you: 

  • believe you may be infected with COVID-19 
  • have experienced symptoms in the last 14 days 
  • have been in close proximity to anyone who has experienced symptoms in the last 14 days 
  • have arrived in England in the last 14 days from a country where UK quarantine restrictions apply 
  • have been instructed to self-isolate

We encourage anyone in your group that is clinically vulnerable, or who is in the same household or support bubble as someone who considers themselves vulnerable, to make their own assessment whether they should attend. 

Free wi-fi is available throughout our foyer areas. The network name is NT Public and does not require a password. If you have trouble accessing our wi-fi, please visit the box office on the ground floor for information and assistance.

We recommend that you download you tickets and covid pass to your phone prior to arrival at the theatre.

Photography and filming is not permitted in any of our auditoriums but ticket-holders are welcome to take pictures in our foyers to document your visit to the National Theatre.

Filming or commercial photography must be arranged in advance. Please contact us for more details.

There is no longer an ATM machine in the building.

Due to COVID-19 restrictions, The NT Archive is currently closed to the public.

If you still have unanswered questions, please contact us

 

During your visit

Whilst wearing a face covering is no longer mandatory, and we do not enforce face coverings for our visitors or our team, visitors are welcome to wear them if they feel more comfortable.

Our teams are working hard to protect your safety and wellbeing, while also giving you the best possible audience experience.

It is important you plan ahead and arrive at the theatre 30 minutes prior to the performance so we can ensure the smoothest possible entry into the building and guarantee you are in your seat in the auditorium in time for the start of the performance.

For productions in the Olivier and Lyttelton theatres, please go to the front of the building, by the riverside. 

For productions in the Dorfman theatre, please go to the entrance on the east side of the building, on Stage Door Avenue, opposite the IBM building. 

Our performance bars are open 1 hour prior to the start of the performance and during intervals. The Bookshop is open from 10am, as is the Atrium Cafe on the ground floor.

Covid passes are not currently required.

You can rest assured that all areas, including our theatres, are well ventilated and undergo enhanced cleaning between every show.

Whilst wearing a face covering is no longer mandatory, and we do not enforce face coverings for our visitors or our team, visitors are welcome to wear them if they feel more comfortable.

Please arrive 30 minutes before the performance if possible. Our performances start at the time stated on your ticket and attendees not seated in the auditorium by this time may not be able to be admitted.

For productions in the Olivier and Lyttelton theatres, please go to the front of the building, by the riverside, and for productions in the Dorfman theatre, please go to entrance on the east side of the building, on Stage Door Avenue, opposite the IBM building.

Please be aware that some entrances have steps. If you require step-free access please contact [email protected] so they can assist you with your booking.

If you haven't visited the National Thetare before, please view our map to familiarise yourselves with entry points.

There can be up to 1,100 audience members in the Olivier theatre, 890 audience members in the Lyttelton theatre and 360 in the Dorfman theatre.

The numbers of Front of House staff, who are on hand to make your visit as smooth and safe as possible, can vary depending on audience numbers.

As part of our ongoing steps to keep everyone safe we will not be accepting cash payments.

Yes, programmes are available from sales desks near the auditorium entrances at performance times and from the Bookshop on the ground floor. Speak to front-of-house staff if you require any assistance. 

Yes, you will have access to toilets (including accessible toilets) throughout the theatre, and members of our team will be on hand to advise you of the nearest to your location.

Yes, we will have hand sanitiser stations available throughout the building. We ask all audience members to follow government advice on regular handwashing or use of hand sanitiser.

Please be aware that not all areas of the National Theatre have reopened to the public. Our staff will be on hand to show you around, and all relevant areas will be clearly signposted.

All staff working in the public areas of the building are required to do a lateral flow test every 48 hrs as a minimum. They also all wear face coverings (except cast members while they are performing) at all times.

Any member of staff who has any reason to believe they might test positive for COVID-19 will be asked not to attend until they have completed the appropriate amount of self-isolation or tested negative for the virus.

Our team will be overseeing enhanced cleaning of public areas between every show, and all toilets will be deep cleaned during each performance.

We have a complex and efficient ventilation system in place within the large Olivier auditorium.  Fresh air, which is conditioned and filtered, is supplied constantly throughout the performance, and is not recycled or recirculated.

Our ground floor cloakroom is open for ticket-holders.

We will only be allowing bags measuring less than 50cm x 30cm x 20cm into the auditorium.

Larger bags must be left at the ground floor cloakroom.

Our usual security measures are also in place, and to keep everyone safe staff will search all bags on arrival.

Inside the theatres

Whilst wearing a face covering is no longer mandatory, and we do not enforce face coverings for our visitors or our team, visitors are welcome to wear them if they feel more comfortable.

For the Olivier theatre, your ticket will state if you are seated in the Stalls/Level 2 or Circle/Level 3 and then which door/aisle you should use on that level to enter the auditorium.

In the Lyttelton theatre, signs by each entrance indicate the seat numbers which determine the entrance you should choose to enter the auditorium.

In the Dorfman theatre, your ticket will state which door to use to enter the auditorium and staff will direct you once inside.

In all three theatres there will be a member of staff at each door to assist at all times.

Yes. Information about step-free access is contained in the Access section below.

If you need to leave the auditorium during the performance, our staff will readmit if possible. However, depending on where you are sitting we may not be able to but you will be able to watch the remainder of that act on a large screen in the foyer.

We have a complex and efficient ventilation system in place within the large Olivier auditorium.  Fresh air, which is conditioned and filtered, is supplied constantly throughout the performance, and is not recycled or recirculated.

After the performance

Unfortunately, we cannot allow you to wait outside Stage Door.

Should you start to develop COVID-19 symptoms, we advise you to self-isolate and get tested as quickly as possible. Should you then test positive, NHS Test and Trace will ask for the places and people with which you’ve been in contact recently. They will then contact anyone you may have been in close contact with, including at the National Theatre, to advise next steps. 

Should an audience member at your performance test positive for COVID-19 afterwards, you may receive a call from NHS Test and Trace, asking you to get tested or self-isolate. We ask that you follow any advice they may give you. 

We sincerely hope you feel safe during your time with us, and enjoy the return of live performances to the National Theatre. 

As the industry begins to rebuild itself, we would greatly appreciate your support by sharing your experience on social media using #BackOnStage #DeathofEnglandDelroy and tagging @NationalTheatre 

We’re doing everything in our power to ensure our recovery is as swift as possible. But we still need help. If you are in a position to do so, please consider donating to the National Theatre

Safety

The National Theatre foyers are open from 10am Monday to Saturday.

Opening times on bank holidays may vary. Please check Your Visit for details.

The health and safety of our audiences is incredibly important. 

You are therefore able to exchange tickets up to 24 hours before your performance – so if someone in your party feels ill, there’s no need to worry. 

Please contact the Box Office on [email protected] with details of your Order Number and the tickets you wish to return.

Click here to read our full ticketing Terms and Conditions.  

Please remember, it is important that you do not attend the theatre if you: 

  • believe you may be infected with COVID-19 
  • have experienced symptoms in the last 14 days 
  • have been in close proximity to anyone who has experienced symptoms in the last 14 days 
  • have arrived in England in the last 14 days from a country where UK quarantine restrictions apply 
  • have been instructed to self-isolate

We encourage anyone in your group that is clinically vulnerable, or who is in the same household or support bubble as someone who considers themselves vulnerable, to make their own assessment whether they should attend. 

We apologise that it may take longer than usual to respond to your email as we are prioritising requests relating to the recent cancelled performance period.

For general questions: [email protected]

For ticketing enquiries: [email protected]

Getting to the NT

The National Theatre’s car park is located under the building. The entrance ramp is on the southwest corner of the building, accessible from Upper Ground (the street that runs behind the National Theatre building).

Our car park is open from 6am to 12 midnight, Monday to Friday, and 7am to 12 midnight, Saturday and Sunday.
The lifts from the Car Park to the main building foyers are open from 10am to 11pm Monday to Saturday. Please note, that on days with no performances, this exit from the car park will close at 6pm.
For holiday timings, please see the information on the Your Visit page

We have a taxi drop off outside Stage Door, allowing a step-free route around to the river-front side of the building, however this is a relatively long walk.

Should you require use of a wheelchair, please contact us on [email protected] and we will arrange one to be available on arrival.

Unfortunately, it is not possible for staff to assist with pushing wheelchairs.

If you still have unanswered questions, please contact us

 

Car parking

The National Theatre’s car park is located under the building. The entrance ramp is on the southwest corner of the building, accessible from Upper Ground (the street that runs behind the National Theatre building).

Our car park is open from 6am to 12 midnight, Monday to Friday, and 7am to 12 midnight, Saturday and Sunday.
The lifts from the Car Park to the main building foyers are open from 10am to 11pm Monday to Saturday. Please note, that on days with no performances, this exit from the car park will close at 6pm.
For holiday timings, please see the information on the Your Visit page

The National Theatre car park is large but can become very busy especially on Saturdays and other matinee days. We recommend that you arrive early to ensure you can find a place to park.

If our car park is full, there is an externally managed car park behind the theatre on Upper Ground. Rates for this car park may vary.

If you still have unanswered questions, please contact us

 

Lost property

Any items found within the National Theatre building are passed onto the security team. You can contact Security to check if your item has been handed in by calling 020 7452 3473.

If you have lost an item in the National Theatre building, please contact Security on 020 7452 3473 to check if it has been handed in. You will then be able to arrange collection of the item from Stage Door during our opening times.

If you still have unanswered questions, please contact us

 

Food and drink

Visiting other venues

Information on the National Theatre shows which are currently performing in the West End and other London venues can be found on the What's on page.

Due to COVID-19 restrictions, The NT Archive is currently closed to the public.

If you still have unanswered questions, please contact us

 

Backstage tours

National Theatre Guided Tours journey behind the scenes to see into our carpentry, props and scenic painting workshops to discover how we create our world class productions, plus explore the design of this renowned building, including our three auditoriums.

For more information please visit our Tours page

If you still have unanswered questions, please contact us

 

Exhibitions