Yes, as our bars and restaurants will not be open as usual, we ask that you pre-order drinks and snacks before the performance, so our staff can prepare the refreshments for your arrival.
You will have the option to place your order during the ticket booking process.
Please note the Ashcroft Room Members Bar is currently closed and refreshments will need to be pre-ordered on our website or via the Development team.
The National Theatre building is only accessible to ticket-holders approx. 50 minutes before the start of a performance.
Audiences will be asked to arrive at specific time slots, indicated when selecting tickets and on the e-tickets sent shortly after purchase. Confirmed arrival times will be in the pre-visit email sent to you a week before you visit.
On days when there are matinee and evening performances, the building will be closed between performances to allow for cleaning.
No, we are currently only offering e-tickets. You will receive these via email after booking, and you can print them at home or show them on a mobile device.
National Theatre, South Bank
There will be no cloakroom available during your visit.
We will only be allowing bags measuring less than 30cm x 30cm x 15cm into the building.
Larger bags cannot be accomodated and ticket holders will be refused entrance if they have large bags.
Our usual security measures are also in place, and staff may ask to search bags on arrival.
West End theatres
Large bags are also not permitted into the auditoriums of our West End productions, and currently cloakrooms are unavailable so if you have a large bag you will be refused entry to the theatre.
Details on how to get to the National Theatre can be found in the 'Venues at the National Theatre' section of 'Your Visit', including our car parking and bicycle storage facilities.
We strongly encourage you to check your allocated arrival time before planning your journey.
Please be aware that, due to the socially distanced one-way system in effect, there will not be the usual direct access from the car park to the theatre foyer(s), as all customers will be requested to join a queue outside the National Theatre building.
If you require step-free access from the car park, please contact [email protected] in advance of your visit and we will be happy to facilitate.
To minimise queuing and ensure a smooth journey to your seats, we ask that you and your group arrive at the theatre at the time slot listed on your pre-show email.
Once you have arrived, our team will guide you to your seats in the auditorium. Rest assured our large, well-ventilated foyer spaces will give you lots of room to move around.
Should you or a member of your group be late for your arrival time, please do still come as quickly as possible so our team can help you access the building as safely as possible. Unfortunately, arriving less than 15 minutes before your performance starts may result in our refusing entry, and we cannot allow access for people that arrive after their performance start time.
The health and safety of our audiences is incredibly important.
You are therefore able to exchange tickets up to 24 hours before your performance – so if someone in your party feels ill, there’s no need to worry.
Please contact the Box Office on [email protected] with details of the tickets you wish to return (and any drinks if pre-ordered).
If you wish to return or exchange your tickets less than 24 hours before the performance start time, please contact the Box Office on [email protected] and put 'Ticket Exchange Urgent' in the subject line.
Please remember, it is important that you do not attend the theatre if you:
- believe you may be infected with COVID-19
- have experienced symptoms in the last 14 days
- have been in close proximity to anyone who has experienced symptoms in the last 14 days
- have arrived in England in the last 14 days from a country where UK quarantine restrictions apply
- have been instructed to self-isolate
We encourage anyone in your group that is clinically vulnerable, or who is in the same household or support bubble as someone who considers themselves vulnerable, to make their own assessment whether they should attend.
Free wi-fi is available throughout our foyer areas. The network name is NT Public and does not require a password. If you have trouble accessing our wi-fi, please visit the box office on the ground floor for information and assistance.
We recommend that you download you tickets to your phone prior to arrival at the theatre.
Photography and filming is not permitted in any of our auditoriums but ticket-holders are welcome to take pictures in our foyers to document your visit to the National Theatre.
Filming or commercial photography must be arranged in advance. Please contact us for more details.
See what's on and what's coming up in our South Bank theatre.
National Theatre shows often transfer to the West End, and details can be found in the 'Other venues' section of Your Visit.
While we prepare for the full reopening of the National Theatre, we are only admitting ticket-holders to the building for performances on the day.
For days when there are matinee and evening performances, the building will be closed between performances to facilitate cleaning.
There is no longer an ATM machine in the building.
If you still have unanswered questions, please contact us