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Help Centre

Frequently asked questions

Food and drink

Restaurants, cafés and bars can be found throughout the building, most with al fresco seating overlooking the vibrant South Bank. Seasonal and best quality ingredients are used to create a wide range of food and drink.

Please visit the food and drinks pages for more information.

Bars are open during the interval of each production and drinks and cold food can be ordered before the performance starts to avoid queues at the interval. Please speak to a member of bar staff when you arrive

There are a number of bars available throughout the National Theatre including the Long Bar on the Ground floor, bars on the Olivier stalls and circle levels and the Dorfman foyer bar. The NT is also home to The Understudy, our relaxed and friendly craft beer pub.

The National Theatre is home to three restaurants - House, The Terrace and The Green Room - as well as our all-day café, Kitchen, and our Espresso Bar.

Details, including opening times and menus, can be found in our Food and Drink section.

Special restuarant packages can be booked alongside your show tickets during the online booking process. If you would like to add a restaurant package to tickets you have already booked, please contact the box office on 020 7452 3000. More information about restaurant packages can be found here.

You can also reserve a table at one of our restaurants. Menus and booking information can be found in the Food and Drink section.

 

Menus for all our restuarants can be found in the food and drink section of our website.

If you still have unanswered questions, please contact us

 

Getting to the NT

Details on how to get to the National Theatre can be found here.

The National Theatre’s car park is located under the building. The entrance ramp is on the southwest corner of the building, accessible from Upper Ground (the street that runs behind the National Theatre building).

Our car park is open from 7.00am to 1.00am. Please note the car park will not be accessible outside of those hours.

Taxis should be encouraged to drop off behind the Southbank Centre, a few metres to the west of the National Theatre, to avoid congestion. For customers with access needs, the drop-off point for taxis for all four theatres is now at the top of Theatre Avenue (the road to the west, between the National and the British Film Institute). There is a barrier here, but taxi drivers can use the intercom system to talk to our Security team, who will raise the barrier to allow access nearer the Theatre entrance.

If you still have unanswered questions, please contact us

 

Backstage tours

As a working building, there is activity happening behind the scenes every day in our auditoriums and around the backstage areas.  You may see a set change-over as part of our repertoire system or visit the workshops to observe the craft and skill of our in-house teams, preparing for future productions on our 5 acre site. No two tours are the same - come and see what we're making today.

Our tours run at around 75 minutes.

Yes you can. Please make your requirements known when making your booking so we can ensure that the tour route is suitable. Contego wireless audio amplification available on Backstage Tours for partially hearing people. For more information, please contact tours at tours@nationaltheatre.org.uk

 

Our backstage tours are tailored for an adult audience, concentrating on the history and workings of the building, and so may not be of interest for younger children.

Family tours are run throughout the school holidays which are suitable for children aged 5-12 and include the opportunity to handle props and try out costumes from some of our past productions. Please see the tours section of our website for more details..

If you still have unanswered questions, please contact us

 

NT venue

The National Theatre building is open Monday-Saturday, 9.30am-11pm. The box office and bookshop are open throughout this period but opening hours of our restaurants and bars may vary. Please visit the food and drink pages for individual opening times.

Currently, we have no performances scheduled at the National Theatre on Sundays. Over Summer, Understudy, Kitchen and our bookshop will be open from 12-6pm each Sunday and free events and performances may be scheduled around the building. Please check back nearer the time for more information.

The National Theatre is usually open on bank holidays but opening times may vary. Please check the Your Visit section of the website for details.

The National Theatre building on the South Bank is home to the Olivier, Lyttelton, Dorfman and Temporary Theatres.

National Theatre productions are also playing in the West End at the Gielgud and Wyndham's Theatres.

Cloakrooms open 90 minutes before the show begins for Olivier and Lyttelton performances, 60 minutes before the show begins for Dorfman performances and 30 minutes before Platform discussions. Cloakrooms for West End productions open as the foyer opens.

Cloakrooms will close 30 minutes after the performance ends for matinee performances and 15 minutes before the building closes in the evening. Please be aware that items can not be left in the cloakroom between performances.

For the safety and comfort of all of patrons,  rucksacks and large bags (bigger than a small under-the-shoulder handbag or messenger bag) are not permitted into the auditoriums. Coats and bags can be stored in one of our free cloakrooms.

Large bags are also not permitted into the auditoriums of our West End productions. Cloakrooms are available but a charge may apply.

Unfortunately, our cloakrooms are not manned throughout the day and close between matinee and evening performances. Items can not be left in the cloakroom when it is closed.

Our cloakrooms have limited storage available for suitcases and other large items but we cannot guarantee that we will be able to accept these larger items.

Photography and filming is not permitted in any of our auditoriums but you are welcome to take pictures in our foyers to document your visit to the National Theatre. If you wish to take photographs for portfolio work or will be using professional-level equipment, you will need to sign a non-commercial agreement at the box office before you begin taking photos.

Filming or commercial photography must be arranged in advance. Please contact us for more details.

We have lots of seating throughout our foyers which can be used for meetings and discussions but, unfortunately, we are unable to reserve spaces for specific groups. Please also be aware that the foyers get busy and noisy from around 90 minutes before our performances start and so may not be suitable for meetings.

Currently, we don't have any live music scheduled for our foyers. We will, however, have a number of free  events outside the National Theatre over the summer which will include live music. Please check back nearer the time for details.

There is an Travelex ATM machine located in the Lyttelton Stalls foyer next to the glass lift which issues British pounds, Euros and American Dollars.

Free Wi-Fi is available throughout our foyer areas. The network name is NT Public and does not require a password. If you have trouble accessing our Wi-Fi, please visit the box office on the ground floor for information and assistance.

The NT Archive is located in the NT Studio at 83-101 The Cut, London, SE1 8LL, a short walk away from the main National Theatre site.

If you still have unanswered questions, please contact us

 

Car parking

The National Theatre’s car park is located under the building. The entrance ramp is on the southwest corner of the building, accessible from Upper Ground (the street that runs behind the National Theatre building).

Our car park is open from 7.00am to 1.00am. Please note the car park will not be accessible outside of those hours.

The National Theatre car park is large but can become very busy especially on Saturdays and other matinee days. We recommend that you arrive early to ensure you can find a place to park.

If our car park is full, there is an externally managed car park behind the theatre on Upper Ground. Rates for this car park may vary.

Spaces in the basement Car Park are £8.00 after 5.00pm or if you attend a daytime ticketed event (or dine in one of the restaurants) and leave before 7pm. The combined matinee and evening show rate is £14.00. Validation must be obtained from the Box Office by producing your theatre ticket (or restaurant receipt) and car park entry ticket. On Sundays and Public Holidays, there is a flat £8 rate all day.

Visitors who are not attending an event at the National Theatre are welcome to park here, but we do not offer a discount, and the following hourly rate will apply:

1 hour - £6.00

2 hours - £8.00

3 hours - £10.00

4 hours - £12.00

5 hours - £14.00

6 hours - £15.00

7 hours - £16.00

12 hours - £24.00

24 hours - £28.00

When attending a performance, or dining at an NT restaurant, Blue Badge holders can park anywhere in the car park and there are spaces near the lifts reserved for use by disabled people. There is a ramped entrance with semi-automatic doors to the basement foyer and lifts.

For free parking, Blue Badge holders should take their badge, theatre ticket and car park ticket to any Box Office in the foyers for validation, prior to leaving. You do not need to display your blue badge in your car.

A limited number of street-level car parking spaces are available for Blue Badge holders principally attending performances in the Dorfman theatre or education events in the Clore Learning Centre. Due to limited availability these spaces must be booked in advance; to do so please contact the box office.

For further access information phone 020 7452 3000 or email access@nationaltheatre.org.uk

If you still have unanswered questions, please contact us

 

Lost property

Any items found within the National Theatre building are passed onto the security team. You can contact the security team to check if your item has been handed in by calling Security on 020 7452 3473.

Any items left at the Gielgud or Wyndham's Theatres will be held on site so you should contact the theatres themselves to check if your item has been found.

If you have lost an item in the National Theatre building, please contact Security on 020 7452 3473 to check if it has been handed in. You will then be able to arrange collection of the item from Stage Door during our opening times.

If you still have unanswered questions, please contact us

 

Visiting other venues

A number of our shows are touring currently or in the near future:

The Curious Incident of the Dog in the Night-time will be touring the UK in 2017 with venues including The Lowry, Salford; Waterside Theatre, Aylesbury; Festival Theatre, Edinburgh; Grand Theatre, Leeds; Theatre Royal, Bath; Mayflower Theatre, Southampton; Theatre Royal, Nottingham; Bord Gais Energy Theatre, Dublin; New Theatre, Oxford; Kings Theatre, Glasgow; Theatre Royal, Plymouth; Empire Theatre, Liverpool; Alhambra, Bradford; New Victoria Theatre, Woking; and the Milton Keynes Theatre. Tickets are available from the individual venues.

Jane Eyre, our co-production with Bristol Old Vic, will also tour the UK in 2017. Venues will be confirmed soon and tickets will be available from the individual venues.

War Horse will tour the UK from late 2017. Venues announced so far include Marlowe Theatre, Canterbury; Bristol Hippodrome; Empire Theatre, Liverpool; New Theatre, Oxford; Brighton Centre; Alhambra, Bradford; and Concert Hall, Nottingham. Tickets are available for the individual venues.

The Curious Incident of the Dog in the Night-Time is playing at the Gielgud Theatre, Shaftesbury Avenue and is currently booking until January 2017.

People, Places & Things, our co-production with Headlong, is playing at the Wyndham's Theatre, Charing Cross Road in a strictly limited run ending on 18 June 2016.

Tickets for our West End productions - The Curious Incident of the Dog in the Night-Time and People, Places & Things - can be booked with the National Theatre online, by phone or in person. Tickets are also available from the West End venues themselves.

Tickets for our touring productions of The Curious Incident of the Dog in the Night-Time, Jane Eyre and War Horse are available from the individual local venues.

The NT Archive is located in the NT Studio at 83-101 The Cut, London, SE1 8LL, a short walk away from the main National Theatre site.

If you still have unanswered questions, please contact us

 

Exhibitions