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Privacy Policy


The National Theatre is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.

The purpose of this Privacy Policy is to give you a clear explanation about how we use the information we collect from you.

If you have registered to use the National Theatre website, you can quickly and easily make changes to your contact information, how you’d like to hear from us, and what you’d like to be kept up-to-date about. Simply log in and go to the MyNT section.

About us

We are a company and charity registered in England under company number 749504 and charity number 224223 with our registered address as set out below.

Contact us:

You can contact us as follows:
FAO: Privacy Team, c/o Legal Department
Address: The Royal National Theatre, Upper Ground, London SE1 9PX, UK

How do we collect your personal information?

We collect your information when you interact with us. This could include booking tickets online, by phone, or in person, or ordering an item from our online shop. It could also be when you sign up to receive updates from us by email and other digital channels. We also monitor how audiences use our websites to help us understand how they could be improved. We may also collect information from you if: you attend a performance at the NT and choose to provide your information for NHS Test and Trace via a member of staff instead of using the NHS Test and Trace venue check in App, or for incident reporting and investigation purposes.

We collect personal information when you:

What information do we collect about you?

We only collect the information that’s necessary to carry on our business, operate our premises safely (including to reduce the spread of coronavirus), provide the particular product or service you’ve requested and to keep you informed. There are occasions when you can choose not to give us certain information, but this may mean that we cannot provide you with certain products or services and that our communications are less relevant and personalised. For example, you may not hear about an event that we think would appeal to you

The type of information we collect depends on where and when it is gathered.

Why do we collect this information, and what do we do with it?

The main reasons we collect information are to provide a service you have requested, to keep you up to date with news and events, to personalise your communications, or to contact you if we need to obtain or provide additional information (e.g. cast changes, travel disruption). The information we collect about our audiences also helps us understand how we can best meet their needs.

We will use your information for the purposes listed below on the basis of:

  • our performance of our contract with you and the provision of our services to you;
  • your consent (where we request it);
  • our need to comply with a legal or regulatory obligation; or
  • our legitimate interests

Legitimate interests

We may also use your information to further the legitimate interests of others, such as other partner organisations we work with or the general public.

Where do we keep your information?

We’re committed to protecting your personal information. We adopt robust and appropriate technologies and policies to protect it from unauthorised access and improper use. In addition, whenever we transfer your personal data out of the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it as it would have in the EEA.

How long do we keep your information for?

We will keep your information only for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to fulfil our legal obligations. We will not keep more information than we need.

Is your information shared with any third parties?

The National Theatre will never share, sell, rent or trade your personal information with or to any third parties for marketing purposes without your prior consent. We will ask for your consent to share personal information with arts organisations who have collaborated with us on shows you have seen.

How can you manage your personal information?

You can access and amend the personal information that we hold for you, or request that we stop contacting you at any time.

How to exercise your rights

​You may exercise your rights above by contacting us using the contact details at the top of this Privacy Policy and we will comply with your requests unless we have a lawful reason not to do so.

Are you under 18?

If you are under 18, please ensure that you obtain your parent/guardian’s consent beforehand whenever you provide personal information to our website. If you don’t have that consent, you must not provide personal information to us.

Changes to this Privacy Policy and your duty to inform us of changes

We may make changes to this Privacy Policy from time to time. We will post any changes to our websites, and we may notify you of any material changes by e-mail.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by updating your profile account information or contacting us via the contact details at the top of this Privacy Policy.

This Privacy Policy was last updated on 18 January 2022.