Terms and Conditions
On this page, we’ve set out our terms and conditions for the sale of tickets, memberships and donations.
Terms and conditions for the purchase of tickets, learning events and use of the National Theatre Website
The National Theatre does its best to ensure that all the information on its website is current and accurate. However, mistakes can occur, so we would encourage anyone who may be thinking of making a special trip based on information displayed on the website to confirm that the information is correct. You can do this by emailing email@example.com
Now for the legal information:
In these terms and conditions the following words shall have the meanings set out below:
2.1. These terms and conditions relate to the purchase and supply of Tickets and Learning Events and the use of the NT’s website generally. Please read these terms and conditions carefully before purchasing any Tickets or Learning Events as by doing so, you accept that these terms and conditions will govern all Contracts.
3. Purchasing Tickets
3.1. If you book Tickets on behalf of others, you accept these terms and conditions on behalf of all members of the group and are responsible for all payments due from the party.
4. Additional Provisions Applying to Tickets Purchased on the NT’s Website
4.1. The website www.nationaltheatre.org.uk is owned and operated by the NT.
5. Price and Payment
5.1. Except for Learning Events, the price (including all taxes where relevant) of all Tickets are specified on the NT website. These details are based on the best available information to the NT and the NT is not obliged to conclude any Contract on these terms.
6. Delivery of Tickets
6.1. We are no longer issuing paper tickets. All Tickets will be electronic tickets and will be sent by email. You will need to present your Ticket to gain access to the venue.
7. Refund and Exchange Policy for Tickets (excluding Learning events)
7.1. Subject to clauses 7.2, 7.3, 7.5 and 8, the NT will not refund your Tickets after purchase.
8. Refund and Exchange Policy for Learning events
Where the NT is unable to perform a Contract on the date(s) agreed because the Learning Event is no longer available or must be abandoned (including where there are an insufficient number of participants), the NT will inform you of this and issue you with a full refund (excluding any ancillary expenditure incurred by you) as soon as possible. For these purposes, a Learning Event shall not be treated as abandoned if it is discontinued after one half of such Learning Event has been completed. NT will issue a refund to you using the same method of payment you used to purchase the Tickets.
All Tickets and Learning Events are sold subject to the NT’s right to make any alterations in the cast or programme details advertised on the NT’s website or other appropriate location.
10. Liabilities of the NT
10.1. Subject to clause 10.3 below, the NT (or any relevant Third Party) will only be liable to you for direct and foreseeable losses arising as a result of:
10.1.1. a breach of these terms and conditions; or
10.1.2. any negligent act arising under or in connection with the Contract.
11. Code of Practice
The NT is a member of STAR (Society of Ticket Agents and Retailers). STAR’s code of practice can be accessed in English by clicking on the following link https://www.star.org.uk/wp-content/pdfs/STAR_Code_Of_Practice.pdf
12. Website Use
12.1. The NT’s website is for your own personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from the NT’s website.
13. Links to Third Party Sites
The NT’s website may contain hyperlinks to websites operated by parties other than the NT. The operation of such websites is outside the NT’s control and you proceed at your own risk. The NT does not endorse or sponsor and is not liable for the products, services or content you access through any linked site.
14. Data protection
15. Contact and Complaints
If you need to contact the NT, or if you wish to complain about your experience purchasing Tickets or Learning Events or using the NT’s website, you can do so using any of the following methods:
• email: firstname.lastname@example.org
• telephone: 020 7452 3333 (NT stage door)
• letter: National Theatre, Upper Ground, London SE1 9PX
16. Entire Agreement
All the terms of any Contract are contained or are referred to within these terms and conditions.
If any part of these terms and conditions is held to be unenforceable this will not affect the enforceability of the remaining provisions.
18. Safety and Enjoyment
18.1. The NT (or the relevant Third Party) reserves the right to refuse admission and may request any Ticket holders and Learning Event participants to leave (taking any such appropriate action which may be necessary to enforce this right) before or during performances if it considers it to be necessary or desirable to do so. The NT (or the relevant Third Party) may also, on certain occasions, have to conduct security searches to ensure the safety of its patrons.
19. Third Parties
Nothing contained in any Contract is intended to be enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any third party.
20. Governing Law
These terms and conditions and any Contract concluded incorporating these terms and conditions shall be governed by English law and all disputes shall be submitted to the exclusive jurisdiction of the English courts.
16 August 2021
Individual Membership Terms and Conditions
These terms and conditions relate to any National Theatre membership purchased or renewed on or after 12 September 2020.
2.1 As a member you are entitled to the benefits listed on the relevant Membership page of the National Theatre’s website, subject to availability of the benefits and these Terms.
3 Membership Terms
3.1 Membership of the National Theatre (except Life Benefactor) is an annual membership and payment in full covers a period of 12 months from the month of purchase).
4. Gift Aid
4.1 All Membership levels include a payment for benefits and a donation amount which is eligible for Gift Aid and can be included in self-assessment tax returns. The amount eligible for Gift Aid can be found on the relevant Membership page
5. Terminating your Membership
5.1 You have the right to cancel a Membership within 14 days of purchase for a full refund. However, the use of Membership benefits (including but not limited to ticket booking) is subject to the payment of the benefits value of the Membership. Failure to pay this amount will result in the cancellation of any ticket bookings made under the Membership as well as the cancellation of the Membership. Page 3
6. Direct Debits
6.1 Direct Debit payments will begin being taken within five weeks of joining the Membership scheme and on an annual or monthly basis. You will be notified prior to the payment of your annual renewal fee.
7. Your obligations as a Member
7.1 We reserve the right to, if necessary, revoke Membership without refund if an individual behaves in a threatening, abusive or otherwise inappropriate manner towards any person at the National Theatre, damages or threatens to damage any property of the National Theatre or other venue of a National Theatre event, or acts in a manner which – in the National Theatre’s sole opinion – brings the Theatre into disrepute.
8. Data Protection
8.2 You can change your contact preferences any time by contacting our office or logging in via the Account section of our website.
16 August 2021
Donation Terms and Conditions
1. Donations made to the National Theatre are non-refundable as per charity law, except in exceptional circumstances.
2. Donations made through other platforms are subject to their terms and conditions. Further information can be found on their FAQ pages:
3. Donations made via Text: https://www.donr.com/
4. Donations made via Facebook: https://www.facebook.com/help/1409509059114623
5. Donations made via Paypal UK: https://www.paypal.com/webapps/mpp/givingfund/help-contact
6. Donations made via YouTube: https://support.google.com/youtube/answer/6319255?hl=en
7. Donations made via Instagram: https://help.instagram.com/
8. If you have any questions about supporting the National Theatre, please contact us at email@example.com.
16 August 2021