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Help Centre

Frequently asked questions

Most asked

From Thursday 2 December, face coverings will be mandatory at the National Theatre building on the South Bank.

Face coverings must be worn throughout your visit to the building, including during performances, apart from when eating and drinking. The only exceptions are for people who are exempt from wearing face coverings and visitors aged under 12. That means if you’re not exempt, we can’t admit you to the building unless you wear a face covering. If you’re exempt from wearing a face covering please advise a member of staff upon arrival. All areas, including our theatres, are well-ventilated and undergo enhanced cleaning between every show.

If you’ve booked tickets for this period and are not happy to comply with the requirement to wear face coverings (and are not exempt), please contact our Box Office by email on [email protected] who will be happy to offer credit or a refund if you prefer.

We're thrilled to have now opened our theatres for full capacity performances. 

Our Ground Floor public spaces are now open from 10am Mon – Sat, including the Bookshop, the Atrium Café and KERB at The Understudy.

Our theatre bars are open from one hour before the performance.

Our Costume and Props Hire store is open by appointment only.

Our Online Shop is opened, offering unique gifts, posters and playtexts. Click here to visit the National Theatre Online Shop

For the latest information on current and future productions, visit our What's On page.

Ticketing, and safety measures for audiences are also available in the FAQs in this Help Centre.

If your voucher has an expiry date of March 2020 onwards, we appreciate that you will not have had much of an opportunity to make use of your voucher.
All vouchers issued between March 2020 and June 2021  have now been automatically updated with a new expiry date of 30 June 2022.
You do not need to contact us to extend these vouchers as the new expiry date has already been automatically updated on our system and will be recognised when you next book with us.

If you are having trouble redeeming a voucher, please contact the box office.

Tickets can booked online and are available up to 30 minutes before a performance starts.
There is no fee for online bookings.
Just click on What's On to select your preferred show and date. 

By Phone
To book tickets by phone, call 020 3989 5455 from 9.30am - 6pm Monday to Friday and 10am - 6pm on Saturdays.
A £3 fee per transaction applies to phone bookings.
For information about ticket exchange options, visit our Tickets FAQs

In Person
Tickets can be booked in person from 10am-6pm, Monday to Saturday.  After 6pm, we can only help with ticket sales for that night's performances.

Access Bookings
To book Disabled concession tickets and for any additional support you may require, please call our Access line 020 7452 3961 from 11am-6pm, Monday to Saturday.
Our Access pages have more detailed information for users with specific access requirements.

Group Bookings
To book tickets for a group of 10 or more, call 020 7452 3010 from 11am-6pm, Monday to Saturday.

The Ocean at the End of the Lane at the Duke of Yorks' Theatre
We sell tickets for this show until 24 hours before each performance. To book tickets on the day of the performance go to the Duke of York's Theatre website.

The Curious Incident of the Dog in the Night-Time at Troubadour Wembley Park Theatre
We sell tickets for this show until 24 hours before each performance. To book tickets on the day of the performance go to the Troubadour Wembley Park Theatre website.

We do not offer refunds but we can issue you a Credit Voucher in lieu of your tickets, or exchange to another performance, as long as we have 24 hours notice before the start of the show.

If your performance takes place over 24 hours from now and you would like to exchange your tickets for a Credit Voucher or to a later performance, please contact the Box Office on [email protected] with details of the tickets you wish to return.

It helps us speed up the process if you can make your request by replying to your original Order Confirmation email as that contains all of your booking details. 

Yes, we will have hand sanitiser stations available throughout the building. We ask all audience members to follow government advice on regular handwashing or use of hand sanitiser.

If you still have unanswered questions, please contact us