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Help Centre

Frequently asked questions

Most asked

We're thrilled to have now opened both our Olivier and Dorfman theatres for full capacity performances.  For the latest information on new productions, visit our What's On page.

Members will be contacted as soon as we have any further updates and you can also sign up to our free newsletter.

Ticketing, and safety measures for audiences are also available in the FAQs in this Help Centre.

If your voucher has an expiry date of March 2020 onwards, we appreciate that you will not have had much of an opportunity to make use of your voucher.
All vouchers issued with an expiry date of March 2020 onwards have now been automatically updated with a new expiry date of 30 June 2022.
You do not need to contact us to extend these vouchers as the new expiry date has already been automatically updated on our system.

If you are having trouble redeeming a voucher, please contact the box office.

Tickets can only be booked online, and are available up to 2 hours before a performance for shows taking place at the National Theatre. 
Ticket sales for venues other than the National Theatre close on the morning of the performance.

Unfortunately, tickets are not currently available to buy in person.

Disabled people with specific seating requirements can book on our Access phone line 020 7452 3961.

We do not offer refunds but we can issue you a Credit Voucher in lieu of your tickets, or exchange to another performance, as long as we have 24 hours notice before the start of the show.

If your performance takes place over 24 hours from now and you would like to exchange your tickets for a Credit Voucher or to a later performance, please contact the Box Office on [email protected] with details of the tickets you wish to return.

It helps us speed up the process if you can make your request by replying to your original Order Confirmation email as that contains all of your booking details. 

Government expects and recommends that people should continue to wear face coverings in settings such as theatres, to protect themselves and others.

Due to the layout of the Dorfman theatre, and audience proximity to performers, we need audiences to wear a face covering throughout their visit, including during the performance. This is to support the continued welfare and safety of performers, staff and audiences. 

If you are exempt, we would appreciate if you could advise front of house staff on arrival.

Yes, we will have hand sanitiser stations available throughout the building. We ask all audience members to follow government advice on regular handwashing or use of hand sanitiser.

If you still have unanswered questions, please contact us