skip to main content

Help Centre

Frequently asked questions

Most asked

We're thrilled to have now opened our theatres for full capacity performances.  For the latest information on current and future productions, visit our What's On page.

Ticketing, and safety measures for audiences are also available in the FAQs in this Help Centre.

If your voucher has an expiry date of March 2020 onwards, we appreciate that you will not have had much of an opportunity to make use of your voucher.
All vouchers issued between March 2020 and June 2021  have now been automatically updated with a new expiry date of 30 June 2022.
You do not need to contact us to extend these vouchers as the new expiry date has already been automatically updated on our system and will be recognised when you next book with us.

If you are having trouble redeeming a voucher, please contact the box office.

Tickets can booked online and are available up to 30 minutes before a performance starts.
There is no fee for online bookings.
Just click on What's On to select your preferred show and date. 

By Phone
To book tickets by phone, call 020 3989 5455 from 9.30am - 6pm Monday to Friday and 10am - 6pm on Saturdays.
A £3 fee per transaction applies to phone bookings.
For information about ticket exchange options, visit our Tickets FAQs

In Person
Tickets can be booked in person from 10am-6pm, Monday to Saturday.  After 6pm, we can only help with ticket sales for that night's performances.

Access Bookings
To book Disabled concession tickets and for any additional support you may require, please call our Access line 020 7452 3961 from 11am-6pm, Monday to Saturday.
Our Access pages have more detailed information for users with specific access requirements.

Group Bookings
To book tickets for a group of 10 or more, call 020 7452 3010 from 11am-6pm, Monday to Saturday.

The Ocean at the End of the Lane at the Duke of Yorks' Theatre
We sell tickets for this show until 24 hours before each performance. To book tickets on the day of the performance go to the Duke of York's Theatre website.

The Curious Incident of the Dog in the Night-Time at Troubadour Wembley Park Theatre
We sell tickets for this show until 24 hours before each performance. To book tickets on the day of the performance go to the Troubadour Wembley Park Theatre website.

We do not offer refunds but we can issue you a Credit Voucher in lieu of your tickets, or exchange to another performance, as long as we have 24 hours notice before the start of the show.

If your performance takes place over 24 hours from now and you would like to exchange your tickets for a Credit Voucher or to a later performance, please contact the Box Office on [email protected] with details of the tickets you wish to return.

It helps us speed up the process if you can make your request by replying to your original Order Confirmation email as that contains all of your booking details. 

Government expects and recommends that people should continue to wear face coverings in settings such as theatres, to protect themselves and others.

If you are exempt, we would appreciate if you could advise front of house staff on arrival.

Yes, we will have hand sanitiser stations available throughout the building. We ask all audience members to follow government advice on regular handwashing or use of hand sanitiser.

If you still have unanswered questions, please contact us