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Help Centre

Frequently asked questions

Most asked

The National Theatre foyers are open from 10am Monday to Saturday.

Opening times on bank holidays may vary. Please check Your Visit for details.

Whilst wearing a face covering is no longer mandatory, and we do not enforce face coverings for our visitors or our team, visitors are welcome to wear them if they feel more comfortable.

Covid passes are not currently required.

You can rest assured that all areas, including our theatres, are well ventilated and undergo enhanced cleaning between every show.

Whilst wearing a face covering is no longer mandatory, and we do not enforce face coverings for our visitors or our team, visitors are welcome to wear them if they feel more comfortable.

Online
Tickets can booked online and are available up to 30 minutes before a performance starts.
There is no fee for online bookings.
Just click on What's On to select your preferred show and date. 

By Phone
To book tickets by phone, call 020 3989 5455 from 9.30am - 6pm Monday to Friday and 10am - 6pm on Saturdays.
A £3 fee per transaction applies to phone bookings.
For information about ticket exchange options, visit our Tickets FAQs

In Person
Tickets can be booked in person from 10am-6pm, Monday to Saturday.  After 6pm, we can only help with ticket sales for that night's performances.

Access Bookings
To book Disabled concession tickets and for any additional support you may require, please call our Access line 020 7452 3961 from 11am-6pm, Monday to Saturday.
Our Access pages have more detailed information for users with specific access requirements.

Group Bookings
To book tickets for a group of 10 or more, call 020 7452 3010 from 11am-6pm, Monday to Saturday.

The Lehman Trilogy at the Gillian Lynne Theatre
We sell tickets for this show until 24 hours before each performance. To book tickets on the day of the performance go to the Gillian Lynne Theatre website.
 

We do not offer refunds but we can issue you with credit on your National Theatre account in lieu of your tickets, or exchange to another performance, as long as we have 24 hours notice before the start of the show.

If your performance takes place over 24 hours from now and you would like to exchange your tickets for credit or to a later performance, please contact the Box Office on [email protected] with details of the tickets you wish to return.

It helps us speed up the process if you can make your request by replying to your original Order Confirmation email as that contains all of your booking details. 

Yes, we will have hand sanitiser stations available throughout the building. We ask all audience members to follow government advice on regular handwashing or use of hand sanitiser.

If you still have unanswered questions, please contact us