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Help Centre

Frequently asked questions

Most asked

We are reopening in June 2021, with two brand-new shows. For the latest information on new productions, visit our What's On page.

Members will be contacted as soon as we have any further updates and you can also sign up to our free newsletter.

Ticketing, and safety measures for audiences are also available in the FAQs in this Help Centre.

If your voucher has an expiry date of March 2020 onwards, we appreciate that you will not have had much of an opportunity to make use of your voucher.
All vouchers issued with an expiry date of March 2020 onwards have now been automatically updated with a new expiry date of 31 June 2022.
You do not need to contact us to extend these vouchers as the new expiry date has already been automatically updated on our system.

If you are having trouble redeeming a voucher, please contact the box office.

Tickets can only be booked online, and are available up to 2 hours before a performance for shows taking place at the National Theatre. 
Ticket sales for venues other than the National Theatre close on the morning of the performance.

Unfortunately, tickets are no longer available in person, and only Access tickets may be booked over the phone on 0207 452 3961. 

We do not offer refunds.

If your performance takes place over 24 hours from now and you would like to exchange your tickets for a Credit Voucher:

  • Go to My Events (you will be prompted to login if you are not already)
  • Click the 'See details' button to select the performance, and you will find a link to a 'Return for credit voucher' form that will auto-populate your order details
  • Add your name and submit the form
  • You will be sent an email with details of a new credit voucher for the value of your tickets, or Box Office will contact you if your request cannot be processed automatically.

Please note the form referenced above can be used up to 24 hours before the performance start time. If you wish to return or exchange your tickets less than 24 hours before the performance start time, please contact the Box Office on [email protected]

Yes – aside from when you are eating or drinking, anyone aged 11+ is asked to please wear a face covering at all times, as will our staff. 

Rest assured, we are aware that some people cannot wear masks for health reasons. If this applies to you, click here to download a TfL exemption card. This card is not mandatory, but it will make your visit smoother as our teams can easily identify you as exempt. 

Our team will guide you through a socially distanced one-way route to your seats in the auditorium.  Rest assured our large, well-ventilated foyer spaces will give you lots of room to move around. All pre-ordered drinks and snacks will be available to collect on the way to your seats, and interval orders will be delivered to you during the break. 

Where necessary, we ask that you maintain a distance of 1m+ from other audience members where possible.  

While the capacity of the auditorium has been greatly reduced, you may still need to pass someone to take your seat, so please help reduce any risk by wearing your face covering and turning away as you pass. 

Yes, we will have hand sanitiser stations available throughout the building. We ask all audience members to follow government advice on regular handwashing or use of hand sanitiser.

If you still have unanswered questions, please contact us