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Frequently asked questions

Most asked

We can exchange tickets to another performance date or for a Credit Voucher which can be used to pay for future ticket bookings with the National Theatre. If you have already collected your tickets or we have posted them to you, you will need to return your tickets to the Box Office at least 24 hours before the performance date (7 days for group bookings). There is an administration fee of £2 per ticket.

Exchanging tickets to another performance date
To arrange a ticket exchange to another performance date, please call the Box Office on 020 7452 3000 (+ 44 20 7452 3000 if dialing from outside the UK).

Exchanging tickets for a Credit Voucher

 

If you are unable to return the ticket(s) to the Box Office at least 24 hours before the performance, we may be able to resell them on your behalf once we have sold all our own tickets. Even for popular shows, we cannot guarantee resale but, if we are able to, we can refund you minus an administration fee of £2 per ticket. We can also transfer tickets to a friend or relative if you can find someone else to use them.

To put tickets up for resale, or to transfer them into a different name, please contact the Box Office here or by calling 020 7452 3000

 

If you are member of the National Theatre and experiencing issues booking online please try the following tips before contacting the box office:

  1. Different levels of membership offer different booking dates. You can see the booking dates for each upcoming season on this membership page once they have been confirmed.

    Ensure that you are logged in. If you are not logged in the website will not recognise your membership status and will not offer you all the dates and performances that should be available to you. To check if you are logged in please look at the top of the current website page you are on. If you are not logged in the band at the top of this page will say “Login”.

  2. If you have logged in and you are still unable to book for new season performances please press “F5” on your keyboard. This will refresh your page and should show the most up to date information.

  3. Deleting cookies stored in your computer may help the overall performance of the website and ensure you are not seeing old content. There is no one standardized way to remove cookies since different browsers clear cookies using different procedures, but this can be done in the settings of your browser, and we provide some help on our Removing National Theatre cookies page.

  4. It may be helpful to try booking on a different device or browser i.e. Chrome, Mozilla Firefox, Safari or Internet Explorer.

If you have followed these steps and you are still experiencing difficulties purchasing tickets, please contact the Box Office on 020 7452 3060, or Tweet us @nationaltheatre, and a member of our team will be happy to help you to book online.

There are a number of ways to find cheap tickets for our productions, both before and on the day of the performance:

Ways to save in advance

 

Cheap Tickets (£15/£18) are available for most performances, including for our West End productions. These are in high demand and may be limited to two per customer. They may offer a restricted view of the stage.

Reduced prices are also available for the first performances (Previews) for many of our shows. Details and dates can be found on the individual show pages.

£20 Friday Rush

Every Friday at 1pm, a limited number of £20 Friday Rush tickets are released online for each of the following week’s performances, excluding West End productions. These are limited to 2 per customer, per production

£15 Travelex Tickets

Each year, a number of our Olivier and Lyttelton productions are discounted as part of our Travelex Season. Hundreds of seats are available for every Travelex performance at £15. This year’s Travelex productions are detailed on the Travelex page.

Ways to save on the day

 

Day Tickets

For Olivier, Lyttelton and Dorfman productions, a limited number of day tickets are available in person at 9.30am from the Ground Floor Box Office.They are priced at £15 or £18, are limited to two per customer and may offer a restricted view. For popular productions, queues may start early outside the main National Theatre entrance.

Once all other tickets have been sold, £5 Standing Tickets may be available for some of our productions on the day of the performance. Standing ticket holders stand at the back of the circle where there are clear views but there is nothing to lean against.

NB Olivier and Lyttelton productions play in repertory and do not perform every day. Please check What's On for performance schedules.

Standby Tickets

Subject to availability, any remaining unsold tickets may be reduced in price close to the performance start time.

General Standby: £15 off selected tickets available for everyone from 90 minutes before the performance.

Reduced Standby: tickets at £15 available from 45 minutes before the performance in person only with ID. Available to Students, Stage Pass, SOLT, NCA, & theatre union members and the unemployed.

National Theatre tickets are non-refundable. We can, however, exchange your tickets for a Credit Voucher as long as we receive the tickets at least 24 hours before the performance (7 days for group bookings). There is an administration fee of £2 per ticket.

If you are unable to return your tickets to the Box Office at least 24 hours before the performance, we may be able to resell them on your behalf once we have sold all our own tickets. Even for popular shows, we cannot guarantee resale but, if we are able to, we can refund you minus an administration fee of £2 per ticket. We can also transfer tickets to a friend or relative if you can find someone else to use them.

To put tickets up for resale, or to transfer them into a different name, please contact the Box Office here or by calling 020 7452 3000.

If you still have unanswered questions, please contact us