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Help Centre

Frequently asked questions

Online help to purchase tickets

From the What's On page, you can search for performances by venue, date and price using the search bar at the top of the page:

  • You can search for productions at the National Theatre or in the West End.
  • You can search for performances today, this week, this month or use the calendar button to search in a specific date range.
  • You can search for performances with tickets under £20, under £40 or under £60 to suit your budget.

 

Once you've searched, you can choose to filter the results for matinee or evening performances, by specific production, or by the lowest price available on the left-hand panel.

 

If you are experiencing issues booking online please try the following tips before contacting the box office:

  1. Ensure that you are logged in. If this is your first time booking through the National Theatre you will need to register. To check if you are logged in please look at the top of this page if you are logged out the band at the top of this page will say “Login”.

  2. If you have logged in and the website is not allowing you to book please press “F5” on your keyboard. This will refresh your page and show the most up to date information.

  3. Deleting cookies stored in your computer may help the overall performance of the website. There is no one standardized way to remove cookies since different browsers clear cookies using different procedures but this can be done in the settings of your browser. The following link will show you how this can be done on your browser: http://www.pcworld.com/article/242939/how_to_delete_cookies.html

  4. It may be helpful to try booking on a different device or browser i.e. Chrome, Mozilla Firefox, Safari or Internet Explorer.

If you still are experiencing difficulties purchasing tickets, please contact the Box Office on 020 7452 3000 and a member of our team will be happy to help you to book online.

 

If you are member of the National Theatre and experiencing issues booking online please try the following tips before contacting the box office:

  1. Different levels of membership offer different booking dates. You can see the booking dates for each upcoming season in the question below, 'I am a member. When can I book tickets?' and in MyNT.

    Ensure that you are logged in. If you are not logged in the website will not recognise your membership status and will not offer you all the dates and performances that should be available to you. To check if you are logged in please look at the top of the current website page you are on. If you are not logged in the band at the top of this page will say “Login”.

  2. If you have logged in and you are still unable to book for new season performances please press “F5” on your keyboard. This will refresh your page and should show the most up to date information.

  3. Deleting cookies stored in your computer may help the overall performance of the website. There is no one standardized way to remove cookies since different browsers clear cookies using different procedures, but this can be done in the settings of your browser. The following link will show you how this can be done on your browser: http://www.pcworld.com/article/242939/how_to_delete_cookies.html

  4. It may be helpful to try booking on a different device or browser i.e. Chrome, Mozilla Firefox, Safari or Internet Explorer.

If you have followed these steps and you are still experiencing difficulties purchasing tickets, please contact the Box Office on 020 7452 3060 and a member of our team will be happy to help you to book online.

We occasionally have tickets returned to us in advance by customers who are no longer able to attend their performance. It is often worthwhile checking the website for possible returns closer to the date on which you wish to attend. There are then three other possible ways to secure tickets for sold out performances:

1. Friday Rush

£20 Friday Rush tickets for all Olivier, Lyttelton and Dorfman Theatre shows  are released online every Friday at 1pm for each of the following week’s performances and are limited to 2 per customer. [url]

2. Day Tickets

Day Tickets are available from 9.30am in person at the National Theatre Box Office for Olivier, Lyttelton and Dorfman performances. Day Tickets are priced at £15 or £18, are limited to 2 to per customer and may offer a restricted view. Queues often start before 9.30am for popular shows.

Standing Tickets: In the Olivier and Lyttelton Theatres, on the day and once all other tickets have sold, tickets will be made available for standing spaces at the rear of the circle. Standing tickets cost £5 and can be booked in person or by phone. 2 per customer.

The Curious Incident of the Dog in the Night-time: £15 Day Tickets are available in person at the Gielgud Theatre Box Office from 10am. 1 per customer.

3. Customer Returns for Sold Out Shows

There is also a chance of tickets being returned to us for re-sale just before the perfomance starts by customers who are no longer able to attend. Queues for these possible late returns will start at the relevant Box Office or ticket desk from 90 minutes before the start of the show. If any tickets do become available, we will limit them to 2 per customer.

All customer returns are offered for re-sale at face value – we cannot offer any reduced price on these tickets.

Booking opens for Angels in America in January 2017. 

Supporting Cast Members: Tuesday 10 January (8.30am online, 9.30am phones)
Priority Members Online: Thursday 12 January (8.30am)
Priority Members Phones: Friday 13th January (9.30am)
Advance Members Online: Tuesday 17 January (8.30am)
Advance Members Phones: Wednesday 18th January (9.30am)
Entry Pass: Thursday 19 January (8.30am online, 9.30am phones)
General Public Friday 20 January (8.30am online, 9.30am phones)

The following discounts are available for Access List customers. To join for free, please see the National Theatre Access List page in the Access section of our website.

  • For Olivier, Lyttelton and Dorfman productions, £16 ticket + one companion ticket at the same price.
  • For Travelex productions, £15 ticket + one companion ticket at the same price.
  • For The Curious Incident of the Dog in the Night-Time, £25 ticket + one companion ticket at the same price.

 

Once you have completed and returned the Access List register form, we will contact you to confirm your registration and when you next log in to the website you will be able to choose the concessionary rate when selecting tickets.

You can also book with us by phone on 020 7452 3000.

NB There is no concession on £15 seats.

You can search for today's performances via our What's On page using the search function at the top of the page.

To select your own seats, click on the 'Select your own tickets' button immediately after clicking on a performance date in the performance listing.

You will see a seat map that you can click on to select seats. You will not be able to select an unavailable seat.

Click on the seats you wish to purchase. You will see that these seats will change colour to indicate that you have selected it. A yellow band will also appear above the seat map.

You can see the view to the stage from various points of the auditorium by clicking on the 'view from seats'. You can also purchase tickets at these seats if they are available. 

To add your tickets to the basket, click on the 'Add to basket' button at the bottom of the screen.

Alternatively, you can click on the yellow bar above the seat map to enable you to choose a concession price or offer and see if there is any information about the view from the seat you have selected. From there you can also click on the 'Add to basket' button.

If you change your mind and wish to choose a different seat, you can deselect the seat you are holding by clicking it again.

For Olivier and Lyttelton performances, discounted educational group tickets are usually available for Monday - Thursday performances during term-time.

For Dorfman performances, discounts are available on Monday and Tuesday evenings during term-time..

For The Curious Incident of the Dog in the Night-Time discounts are usually available for Monday - Thursday performances during term-time.

There are a limited number of discounted tickets available for each performance and discounts do not apply during school holidays.

Group bookings can by made through the Box Office. You can call the Groups line on 020 7452 3010 or contact the Box Office here.

 

Tickets are released for new productions in one of our booking periods which occur every two to three months. Members are amongst the first to know, or Register and subscribe to the NT News regular email and we'll let you know when each new booking period opens.

 

If you still have unanswered questions, please contact us

 

Accounts

You can log into the website with your email address and password via the 'Login' button at the top of any of our webpages.

If you have forgotten your password, you can request a new password at this point.

If you have not registered with the National Theatre's website previously, you can also create a new account via the 'Login' button.

If you have forgotten your password, you can request a new password via the 'Login' button at the top of any of our webpages.

Once you have submitted your email address, we will send you a email containing a link to set up a new password if that email address is registered. If the email address you enter isn't attached to an online account, you will not receive an email and should instead register as a new customer on the website.

If you are unable to re-set your password via the website, please contact the box office for assistance.

If you are registered with the National Theatre, you can update your contact preferences and sign up for our regular email newsletter via the 'MyNT' section of our website.

To change your contact preferences, go to the 'My Account' tab in 'MyNT' and expand the 'Personal Details' section. You can sign up to our NTNews or NT Live emails and can opt-in for pre-visit reminders, invites to provide feedback on your visits and information about productions you may enjoy. You can also choose how you'd like to be contacted by the National Theatre and whether you'd like to hear from other Arts Organisations we think you may like or from our sponsors.

If you are a new customer, you can sign up to our email newsletter as part of the registration process.

You can update your email address and password via the 'MyNT' section of our website. Contact details can be changed in the 'My Account' tab.

You can update your email address and password via the 'MyNT' section of our website. Contact details can be changed in the 'My Account' tab.

If you still have unanswered questions, please contact us

 

Bookings

If you are purchasing tickets for someone else, we advise that you have the tickets posted to you so that you can pass them on ahead of the performance.

If this is not possible then please contact the box office to arrange for the tickets to be transferred into a different name.

You can add a new delivery address during the check-out process.

If you need to change the delivery address after you have booked tickets, please contact the box office as soon as possible.

If you still have unanswered questions, please contact us