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Careers: Frequently Asked Questions

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How to apply

Already submitted an application

When will I hear back if I haven't been successful with my application?

You will be contacted once the shortlisting process for a vacancy is complete. Response times may vary depending on the role but we ask that you allow two weeks from when the role has closed.

Will I be able to get feedback on my application or interview?

In most circumstances, due to the volume of applications we receive, we are unable to provide feedback for those applicants who have not attended an interview. We will aim to provide feedback following all interviews, upon request.

Additional requirements

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I have a disability, can I request interview adjustments?

As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.

The essential criteria can be found in the job descriptions or you can contact us to find out more.

You may also request an application pack in different formats and we will always endeavour to make reasonable adjustments to allow you to have an interview: or 0207 452 3834. (Telephone help available 10am to 5pm, Monday to Friday)

Can I apply for a job if I don’t live in the UK?

​​We do accept applications from people outside of the UK, however all job offers are subject to proof of your right to work in the UK.​

Young people and early careers

If your query is not answered here please email or telephone 0207 452 3834 (10am- 5pm, Monday to Friday) and we will get back to you as soon as possible.