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Help Centre

Frequently asked questions

Contact us if you can't find what you want in the Help Centre

Due to Covid-19, most of our staff are working from home, so please email us. Our phone lines are currently closed.

We apologise that it may take longer than usual to respond to your email, because we are prioritising requests relating to the cancelled performances.

For general questions:

For ticketing enquiries:



Ticketing isues:


Other enquires can be directed to the specific contact points below, or via contact forms in other FAQ sections.

National Theatre
Upper Ground
South Bank
London SE1 9PX

How to get to the National Theatre

Tickets and Booking Information

Book online  No booking fee

Book by phone +44 (0)20 7452 3000
9.30am - 8pm Monday to Saturday
£3 booking fee per transaction by phone
Book in person
9.30am - 11pm Monday to Saturday
No booking fee in person


Group bookings +44 (0)20 7452 3010


Go to the Tickets section of the Help Centre for:

  • More detailed information about booking tickets.
  • What you can do if you have tickets for a performance that you can no longer attend


General Information

Telephone +44 (0)20 7452 3000

Contact the Box Office for general information about the National Theatre including whether strobe lighting, smoke effects and gunshots are used in any productions (details are available after the first preview) and guidance on the content and suitability of individual NT plays for parents or guardians. See above for opening hours.

You can also read more About the National, see our Annual Reports, discover some of the History of the National Theatre, find out Who's who on our Board and Executive and find out about working at the National.


To comment on your experiences whilst at the National Theatre, including complaints, please email


The Bookshop is open during the building opening hours. View images and details here.

You can also visit our online shop (link opens in a new window) where you can order unique theatre related gifts, current programmes, playtexts and more.

Telephone +44 (0)20 7452 3456

Food and Drink

To reserve a table or enquire about places to eat and drink at the National:

House Restaurant 020 7452 3600
Terrace Restaurant 020 7452 3555
Email your reservation to

Hospitality and Private Hire

Telephone +44 (0)20 7452 3999

The following contacts are available Monday to Friday, 10am to 6pm (except bank holidays)

Telephone +44 (0)20 7452 3333

Priority Members
Telephone +44 (0)20 7452 3254

Supporting Cast, Patron, Benefactor & Life Benefactor
Telephone +44 (0)20 7452 3218

Access comments and suggestions

Lost Property
Telephone +44 (0)20 7452 3473

Telephone +44 (0)20 7452 3388

Telephone/Fax +44 (0)20 7452 3135
Email information request form (opens in new tab/window)

Costumes Hire
Telephone +44 (0)20 7452 3970

Props Hire
Tel +44 (0)20 7820 1358

Tel +44 (0)20 7452 3235


About the website

Having trouble with buying tickets or registering or changing an account? Please email

For less urgent trouble online, or general feedback on the website , please fill out our Box Office contact form.


The Royal National Theatre is a registered charity no: 224223. Registered as a company limited by guarantee in England no: 749504. Registered address Upper Ground, London SE1 9PX