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Help Centre

Frequently asked questions

Credit Voucher Exchange Requests

If you have requested to exchange your tickets for a Credit Voucher and your application has been successful, you will receive an email shortly with your new Credit Voucher details. 
If you do not receive an email reply (or if it is less than 24 hours in advance of your performance), then the Box Office team will get in touch about your request. (Box Office hours are 11am - 6pm Monday - Friday).
If you have also bought Drinks and Snacks, you should include these in your request for a Credit Voucher.



Contact us if you can't find what you want in the Help Centre

Due to Covid-19, most of our staff are working from home, so please email us. Our phone lines are currently closed.

We apologise that it may take longer than usual to respond to your email, because we are prioritising requests relating to the cancelled performances.

For general questions: [email protected]

For ticketing enquiries: [email protected]

 

 

Ticketing isues:

  • If you have experienced a problem booking tickets online please contact the Box Office by email with details of your requirements: [email protected]
  • If you can no longer attend a performance and would like to request a Credit Voucher in lieu of your tickets, please email the Box Office team at [email protected] 
  • For general enquiries about visiting the National Theatre, or for comments on this website, please contact us by email at [email protected]

 

Other enquires can be directed to the specific contact points below, or via contact forms in other FAQ sections.

  • Address

National Theatre
Upper Ground
South Bank
London SE1 9PX

How to get to the National Theatre
 

Tickets and Booking Information

Box Office
You can chat to our Box Office team between 11am-6pm Monday to Saturday using the green chat button on the bottom of this page, or email [email protected]
To book tickets by phone, call 020 3989 5455 from 9.30am - 6pm Monday to Friday and 10am - 6pm on Saturdays.
For information about ticket exchange options, visit our Tickets FAQs

Access
To book Disabled concession tickets and for any addtional support you may require, please call our Access line 020 7452 3961 from 11am-6pm, Monday to Saturday.
Our Access pages have more detailed information for users with specific access requirements.

Group Bookings
To book tickets for a group of 10 or more, call 020 7452 3010 from 11am -6pm, Monday to Saturday.

Go to the Tickets section of the Help Centre for:

  • More detailed information about booking tickets.
  • What you can do if you have tickets for a performance that you can no longer attend
     

General Information

Telephone Our general enquiry lines are currently closed.
Email [email protected]

Contact the Box Office for general information about the National Theatre including whether strobe lighting, smoke effects and gunshots are used in any productions (confirmed details are available after the first preview) and guidance on the content and suitability of individual NT plays for parents or guardians.

You can also read more About the National, see our Annual Reports, discover some of the History of the National Theatre, find out Who's who on our Board and Executive and find out about working at the National.

Feedback

To comment on your experiences whilst at the National Theatre, including complaints, please email [email protected]

Bookshop

The Bookshop is open online.

Visit our online shop here (link opens in a new window) where you can order unique theatre related gifts, past programmes, playtexts and more.

Email [email protected]
 

Food and Drink

Restaurants and bars are currently closed. Pre-performance drinks can be ordered in advance, at the time of booking tickets, or shortly before your visit - details will be included in your pre-visit email.

Hospitality and Private Hire

Email [email protected]
 

Memberships

The following contacts are available Monday to Friday, midday to 4pm (except bank holidays)

Priority Members
Email [email protected]

Supporting Cast, Patron, Benefactor & Life Benefactor
Email [email protected]

Access comments and suggestions
Email [email protected]

Lost Property
Telephone +44 (0)20 7452 3473

Learning
Email [email protected]

Archive
Email information request form (opens in new tab/window)

Costumes Hire
Email [email protected]

Props Hire
Email [email protected]

Press
Email [email protected]

 

About the website

Having trouble with buying tickets or registering or changing an account? Please email [email protected]

 

The Royal National Theatre is a registered charity no: 224223. Registered as a company limited by guarantee in England no: 749504. Registered address Upper Ground, London SE1 9PX