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Help Centre

Frequently asked questions

Contact us if you can't find what you want in the Help Centre

Due to Covid-19, most of our staff are working from home, so please email us. Our phone lines are currently closed.

We apologise that it may take longer than usual to respond to your email, because we are prioritising requests relating to the cancelled performances.

For general questions:

For ticketing enquiries:



Ticketing isues:


Other enquires can be directed to the specific contact points below, or via contact forms in other FAQ sections.

National Theatre
Upper Ground
South Bank
London SE1 9PX

How to get to the National Theatre

Tickets and Booking Information

Book online  No booking fee

Book by phone currently unavailable

Book in person currently unavailable



Group bookings currently unavailable

Go to the Tickets section of the Help Centre for:

  • More detailed information about booking tickets.
  • What you can do if you have tickets for a performance that you can no longer attend

General Information

Telephone Our general enquiry lines are currently closed.

Contact the Box Office for general information about the National Theatre including whether strobe lighting, smoke effects and gunshots are used in any productions (confirmed details are available after the first preview) and guidance on the content and suitability of individual NT plays for parents or guardians.

You can also read more About the National, see our Annual Reports, discover some of the History of the National Theatre, find out Who's who on our Board and Executive and find out about working at the National.


To comment on your experiences whilst at the National Theatre, including complaints, please email


The Bookshop is open online.

Visit our online shop here (link opens in a new window) where you can order unique theatre related gifts, past programmes, playtexts and more.


Food and Drink

Restaurants and bars are currently closed. Pre-performance drinks can be ordered in advance, at the time of booking tickets, or shortly before your visit - details will be included in your pre-visit email.

Hospitality and Private Hire


The following contacts are available Monday to Friday, midday to 4pm (except bank holidays)

Priority Members

Supporting Cast, Patron, Benefactor & Life Benefactor

Access comments and suggestions

Lost Property
Telephone +44 (0)20 7452 3473


Email information request form (opens in new tab/window)

Costumes Hire

Props Hire



About the website

Having trouble with buying tickets or registering or changing an account? Please email


The Royal National Theatre is a registered charity no: 224223. Registered as a company limited by guarantee in England no: 749504. Registered address Upper Ground, London SE1 9PX