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Help Centre

Frequently asked questions

Contact us if you can't find what you want in the Help Centre

Due to Covid-19, most of our staff are working from home, so please email us. Our phone lines are currently closed.

We apologise that it may take longer than usual to respond to your email, because we are prioritising requests relating to the cancelled performances.

For general questions: feedback@nationaltheatre.org.uk

For ticketing enquiries: boxoffice@nationaltheatre.org.uk

 

 

Ticketing isues:

 

Other enquires can be directed to the specific contact points below, or via contact forms in other FAQ sections.

Address
National Theatre
Upper Ground
South Bank
London SE1 9PX

How to get to the National Theatre
 

Tickets and Booking Information

Book online  No booking fee

Book by phone currently unavailable

Book in person currently unavailable

Email boxoffice@nationaltheatre.org.uk

 

Group bookings currently unavailable

Go to the Tickets section of the Help Centre for:

  • More detailed information about booking tickets.
  • What you can do if you have tickets for a performance that you can no longer attend
     

General Information

Telephone Our general enquiry lines are currently closed.
Email boxoffice@nationaltheatre.org.uk

Contact the Box Office for general information about the National Theatre including whether strobe lighting, smoke effects and gunshots are used in any productions (confirmed details are available after the first preview) and guidance on the content and suitability of individual NT plays for parents or guardians.

You can also read more About the National, see our Annual Reports, discover some of the History of the National Theatre, find out Who's who on our Board and Executive and find out about working at the National.

Feedback

To comment on your experiences whilst at the National Theatre, including complaints, please email feedback@nationaltheatre.org.uk

Bookshop

The Bookshop is open online.

Visit our online shop here (link opens in a new window) where you can order unique theatre related gifts, past programmes, playtexts and more.

Email bookshop@nationaltheatre.org.uk
 

Food and Drink

Restaurants and bars are currently closed. Pre-performance drinks can be ordered in advance, at the time of booking tickets, or shortly before your visit - details will be included in your pre-visit email.

Hospitality and Private Hire

Email thedeck@nationaltheatre.org.uk
 

The following contacts are available Monday to Friday, midday to 4pm (except bank holidays)

Priority Members
Email priority@nationaltheatre.org.uk

Supporting Cast, Patron, Benefactor & Life Benefactor
Email support@nationaltheatre.org.uk

Access comments and suggestions
Email boxoffice@nationaltheatre.org.uk

Lost Property
Telephone +44 (0)20 7452 3473

Learning
Email learning@nationaltheatre.org.uk

Archive
Email information request form (opens in new tab/window)

Costumes Hire
Email costume_hire@nationaltheatre.org.uk

Props Hire
Email props_hire@nationaltheatre.org.uk

Press
Email press@nationaltheatre.org.uk

 

About the website

Having trouble with buying tickets or registering or changing an account? Please email boxoffice@nationaltheatre.org.uk

 

The Royal National Theatre is a registered charity no: 224223. Registered as a company limited by guarantee in England no: 749504. Registered address Upper Ground, London SE1 9PX