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Removing cookies from your browser

If you are having trouble logging in to our website, this may be caused by old content being saved in your browser and removing our session cookie should fix the problem. Below are some instructions for doing this.

Removing cookies from your browser

Removing cookies in Edge or Internet Explorer browsers, used in most Microsoft devices

Microsoft provides the following:
For Edge: information for clearing Cookies and saved website data
For Internet Explorer: help to delete and manage cookies

Removing cookies in the Safari browser, used in most Apple devices

Apple support has instructions for deleting and managing cookies in Safari for Mac

Follow this link for help on Deleting cookies in Safari on your iPhone, iPad, or iPod touch.
Please be aware that if you choose the option to block all cookies you won't be able to buy tickets on this website!

Removing the National Theatre session cookie in the Chrome browser

Step 1 for removing cookies in Chrome

  • Click on the secure padlock icon towards the top-left of the window
  • click on the ‘xx in use’ text link beneath the Cookies header:

Deleting Cookies in Chrome Part 1

Step 2 for removing cookies in Chrome

Finding and removing the cookie

  • Then scroll down the list of websites until you reach www.nationaltheatre.org.uk
  • Click on the arrow next to it, and again on the arrow next to the Cookies folder.
  • Then click on the SESSIONTSL0000… cookie and click Remove:

Deleting Cookies in Chrome Part 2

Removing the National Theatre session cookie in the Firefox browser

Step 1 for removing cookies in Firefox

Click the ‘hamburger’ Menu icon near the top right of the browser, and select Options from the drop-down:

Deleting Cookies in Firefox click on the Firefox menu icon and then slect Options from the menu list

Step 2 for removing cookies in Firefox

Then select the Privacy & Security page from the list on the left of the screen.

Enter nationaltheatre.org.uk in the search box and scroll down and select the Cookie Name beginning SSESS and then click the ‘Remove Selected’ button:

Deleting Cookies in Firefox Part 2