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Help Centre

Frequently asked questions

Closure period

We reopened for socially distanced performances of Dick Whittington in the Olivier Theatre in December, but have sadly had to cancel all performances since London moved into Tier 4.

We are keeping up to date with government advice and will communicate news about future performances to our audiences as soon as we can.

Ticketing, and safety measures for audiences are also available in the FAQs in this Help Centre.

Our whole public building is currently closed, including our bars and restaurants, and our Archive and Costume & Props Hire. When we reopen on 21 October, only ticket-holders will be allowed into the the building.

Our Online Shop has re-opened, offering unique gifts, posters and playtexts. Click here to visit the National Theatre Online Shop

Most of our staff are working from home, so please email us. Our phone lines are currently closed.

We apologise that it may take longer than usual to respond to your email, because we are prioritising requests relating to the cancelled performance period.

For general questions: [email protected]

For ticketing enquiries: [email protected]

Your visit

Address
National Theatre
Upper Ground
South Bank
London SE1 9PX

How to get to the National Theatre
 

Ticket bookings and availability

Book online (24 hours)

Telephone +44 (0)20 7452 3000
Email [email protected]
Group bookings +44 (0)20 7452 3010

Box Office opening hours are 9.30am to 8.00pm Monday to Saturday (except for bank holidays).

Go to the Tickets section of the Help Centre for:

  • More detailed information about booking tickets.
  • What you can do if you have tickets for a performance that you can no longer attend

General Information

Telephone +44 (0)20 7452 3000
Email [email protected]

Contact the Box Office for general information about the National Theatre including whether strobe lighting, smoke effects and gunshots are used in any productions (details are available after the first preview) and guidance on the content and suitability of individual NT plays for parents or guardians. See above for opening hours.

You can also read more About the National, see our Annual Reports, discover some of the History of the National Theatre, find out Who's who on our Board and Executive and find out about working at the National.

Feedback

To comment on your experiences whilst at the National Theatre, including complaints, please email [email protected]

Bookshop

The new Bookshop is now open. View images and details here.

You can also visit our online shop (link opens in a new window) where you can order current programmes, playtexts and more.

Telephone +44 (0)20 7452 3456
Email [email protected]
 

Food and Drink

To reserve a table or enquire about places to eat and drink at the National:

House Restaurant 020 7452 3600
Terrace Restaurant 020 7452 3555
Email your reservation to [email protected]
 

Hospitality and Private Hire

Telephone +44 (0)20 7452 3999
Email [email protected]
 

The following contacts are available Monday to Friday, 10am to 6pm (except bank holidays)

Administration
Telephone +44 (0)20 7452 3333

Priority Members
Telephone +44 (0)20 7452 3254
Email [email protected]

Supporting Cast, Patron, Benefactor & Life Benefactor
Telephone +44 (0)20 7452 3218
Email [email protected]

Access comments and suggestions
Telephone +44 (0)20 7452 3284
Email [email protected]

Lost Property
Telephone +44 (0)20 7452 3473

Learning
Telephone +44 (0)20 7452 3388
Email [email protected]

Archive
Telephone/Fax +44 (0)20 7452 3135
Email information request form (opens in new tab/window)

Costumes Hire
Telephone +44 (0)20 7735 4774
Email [email protected]

Props Hire
Tel +44 (0)20 7820 1358
Email [email protected]

Press
Tel +44 (0)20 7452 3235
Email [email protected]

 

About the website

Having trouble with buying tickets or registering or changing an account? Please email [email protected]

For less urgent trouble online, or general feedback on the website , please fill out our feedback form.

 

The Royal National Theatre is a registered charity no: 224223. Registered as a company limited by guarantee in England no: 749504. Registered address Upper Ground, London SE1 9PX

Contact us for more help about this issue

About the National Theatre

Address
National Theatre
Upper Ground
South Bank
London SE1 9PX

How to get to the National Theatre
 

Ticket bookings and availability

Book online (24 hours)

Telephone +44 (0)20 7452 3000
Email [email protected]
Group bookings +44 (0)20 7452 3010

Box Office opening hours are 9.30am to 8.00pm Monday to Saturday (except for bank holidays).

Go to the Tickets section of the Help Centre for:

  • More detailed information about booking tickets.
  • What you can do if you have tickets for a performance that you can no longer attend

General Information

Telephone +44 (0)20 7452 3000
Email [email protected]

Contact the Box Office for general information about the National Theatre including whether strobe lighting, smoke effects and gunshots are used in any productions (details are available after the first preview) and guidance on the content and suitability of individual NT plays for parents or guardians. See above for opening hours.

You can also read more About the National, see our Annual Reports, discover some of the History of the National Theatre, find out Who's who on our Board and Executive and find out about working at the National.

Feedback

To comment on your experiences whilst at the National Theatre, including complaints, please email [email protected]

Bookshop

The new Bookshop is now open. View images and details here.

You can also visit our online shop (link opens in a new window) where you can order current programmes, playtexts and more.

Telephone +44 (0)20 7452 3456
Email [email protected]
 

Food and Drink

To reserve a table or enquire about places to eat and drink at the National:

House Restaurant 020 7452 3600
Terrace Restaurant 020 7452 3555
Email your reservation to [email protected]
 

Hospitality and Private Hire

Telephone +44 (0)20 7452 3999
Email [email protected]
 

The following contacts are available Monday to Friday, 10am to 6pm (except bank holidays)

Administration
Telephone +44 (0)20 7452 3333

Priority Members
Telephone +44 (0)20 7452 3254
Email [email protected]

Supporting Cast, Patron, Benefactor & Life Benefactor
Telephone +44 (0)20 7452 3218
Email [email protected]

Access comments and suggestions
Telephone +44 (0)20 7452 3284
Email [email protected]

Lost Property
Telephone +44 (0)20 7452 3473

Learning
Telephone +44 (0)20 7452 3388
Email [email protected]

Archive
Telephone/Fax +44 (0)20 7452 3135
Email information request form (opens in new tab/window)

Costumes Hire
Telephone +44 (0)20 7735 4774
Email [email protected]

Props Hire
Tel +44 (0)20 7820 1358
Email [email protected]

Press
Tel +44 (0)20 7452 3235
Email [email protected]

 

About the website

Having trouble with buying tickets or registering or changing an account? Please email [email protected]

For less urgent trouble online, or general feedback on the website , please fill out our feedback form.

 

The Royal National Theatre is a registered charity no: 224223. Registered as a company limited by guarantee in England no: 749504. Registered address Upper Ground, London SE1 9PX

Contact us for more help about this issue