skip to main content

Help Centre

Frequently asked questions

About NT at Home

An on-demand streaming platform for filmed-live plays. It’s available worldwide and can be watched on any internet-connected device through web browser, or on the National Theatre at Home app via iOS, Android, Amazon Fire or Roku TV.

You can watch play recordings from National Theatre Live and the National Theatre Archive. New plays are added every month, so there’s always something to look forward to.

It works like any other streaming service. You can choose to subscribe by the month, year or just rent a single play.

 

Please visit the Vimeo Help Centre or contact support if you need help with the below:

  • Subscribing or Signing In
  • Purchasing or Renting
  • Technical issues
     

Otherwise, this help area contains answers to frequently asked questions.

If you subscribe to National Theatre at Home, you will get unlimited access to all available plays on National Theatre at Home. You can also enjoy early access to new plays that are added every month and exclusive behind-the-scenes content.

You can choose to subscribe month-by-month and can cancel anytime. Or subscribe for the year and get 12 months for the price of 10.

If you rent a single play, you will get access to this play only, and have three days (72-hours) to finish watching it once you click the play button. Make sure you finish it within this window as there are no extensions once the 72-hour period ends.

You can rent a play for 3 days (72 hours).

Once you have purchased the play, you will receive an email confirmation. Once you have press play to start the play you rented, you have three days (72 hours) from this point to finish watching.

At the end of the third day, after 72 hours, you will no longer have access to the play. Remember when you started your play to make sure you get to watch the play in full and don’t miss out!

If you subscribe to National Theatre at Home, you can watch our available catalogue of plays whenever you want, wherever you want with no time restrictions.

You can choose to subscribe by the month, year or just rent a single play.

Subscription

  •  Monthly subscription £9.98 / US$12.99 + tax
  • Annual subscription £99.98 / US$129.99 + tax – 12 months for the price of 10.

Rent

  • National Theatre Archive play recording £5.99 / US$7.99 + tax
  • National Theatre Live play recording £7.99 / US$9.99 + tax

Other international currencies available, please visit the check-out pages on ntathome.com for pricing in your country.

Play recordings from National Theatre Live were filmed-live in the theatre for broadcast to cinemas around the world.

The aim of these recordings is to replicate as closely as possible the experience of the play the theatre, for audiences watching in cinema. Multiple broadcast-quality cameras are used in the auditorium, arranged in a specific way to capture each production in the highest quality possible and the cameras rehearse recording the play twice to make sure every moment is captured perfectly.

Broadcast professionals work with the plays technical team to optimise every element on stage such as lighting, hair and make-up so it looks the best it can when shown on the big screen.

Find out more about National Theatre Live here.

Play recordings from the National Theatre Archive were filmed-live in the theatre with the aim of documenting these productions for archive purposes.

A limited number of cameras are used to capture the plays so there is less variety in the shots and angles, and lighting and sound are not optimised for the recording.

Find out more about the National Theatre Archive.

National Theatre at Home is available to watch worldwide.

If you have signed up for monthly emails from the National Theatre or National Theatre Live, from time-to-time we may let you know about what is happening on National Theatre at Home.

Don’t worry, you’ll still receive updates about our plays on stage and cinema broadcasts as normal. All emails will contain a link to unsubscribe should you no longer wish to receive emails from us.

National Theatre at Home is a brand-new streaming platform, hosted by Vimeo and is not connected to the National Theatre website. As a result, your National Theatre login will not work on National Theatre at Home.

You can now have an active National Theatre membership and a National Theatre at Home subscription.

You can combine your memberships, by signing up to a Digital+ Membership. For just £15 a month you'll receive access to National Theatre at Home, plus extra news, content, priority booking and special events. By signing up, you will be supporting the National Theatre and the hundreds of writers, actors, designers, technicians and theatre-makers involved in National Theatre at Home.

No, unfortunately not. The National Theatre at Home platform is not connected to the National Theatre website, and so vouchers cannot be used for National Theatre at Home payments. Vouchers can only be used to buy standard& theatre tickets and memberships on the main National Theatre website.  

Please go to the National Theatre Help Centre for more information on how you can use your vouchers.

No, National Theatre at Home is for individual personal use only. Using the platform in this way would be against our terms of service.

However, the good news is we already have a streaming service for schools and educational institutions called National Theatre Collection. It's programme is curated for learning, and it includes full play recordings and supporting educational resources that can be accessed worldwide. You can find out more here.

In response to the Coronavirus pandemic which triggered a lock down of the United Kingdom and much of the world in March 2020, the National Theatre shared 16 of its play recordings on YouTube to entertain people in their homes.

The National Theatre then began the process of setting up the National Theatre at Home streaming service, launched on 1 December 2020.

The steps to cancel your National Theatre at Home subscription will depend on how you signed up

If you signed up on the National Theatre at Home website, you can cancel your subscription by logging into your account and following the steps below:

  1. Click on your circular profile icon in the top right corner of the screen and select ‘manage subscription’.
  2. Choose to cancel instead of one of the pause options if you do not want to be charged again.
  3. Finally, confirm the choice to cancel.

When you cancel, you will receive an email confirmation. When you cancel your subscription, video access will exist until the next charging cycle, but you will not be charged further.

Please note: If you signed up and paid on the website, you can only cancel via the website (and not via apps).

Bloomberg Philanthropies are the Headline Sponsor of National Theatre at Home.

Bloomberg Philanthropies invests in more than 570 cities and over 160 countries around the world to ensure better, longer lives for the greatest number of people. The organization focuses on five key areas for creating lasting change: The Arts, Education, Environment, Government Innovation and Public Health. Bloomberg Philanthropies encompasses all of Michael R. Bloomberg’s giving, including his foundation and personal philanthropy as well as Bloomberg Associates, a pro bono consultancy that works in cities around the world. In 2019, Bloomberg Philanthropies distributed $3.3 billion.

For more information, please visit bloomberg.org or follow on Facebook, Instagram, YouTube, Twitter, and TikTok.

Here’s how to get in contact:

If you need help with the National Theatre at Home website and are experiencing problems with sign-in, access to plays you’ve purchased, any other technical issues please visit the Vimeo Help Centre here, or contact support.

If you have a question about programming on the platform or questions about National Theatre at Home in general, please email [email protected]

How to watch shows on NT at Home

Follow these easy steps to subscribe and start watching National Theatre at Home today:

  1. Visit ntahome.com/checkout/subscribe
  2. Choose the subscription option that is right for you
    Monthly subscribers will be charged each month for full access to the platform. And you can cancel anytime.
    Annual subscribers will only be charged once and will enjoy full access to the platform for 12 months for the price of 10. 
  3. Create an account by entering your email and setting a password.
  4.  Enter a payment method. You can pay by Visa, MasterCard, & American Express credit & debit cards. Unfortunately, you cannot pay by PayPal at this time
  5.  If you have any problems, please visit the Vimeo Help Centre.
     

That’s it! Enjoy watching National Theatre at Home.

Follow these easy steps to rent a play for 3 days from National Theatre at Home:

  1. Visit ntathome.com/products
  2. Choose the single play you want to rent.
  3. Create an account by entering your email and setting a password.
  4.  Enter a payment method. You can pay by Visa, MasterCard, & American Express credit & debit cards.
    Unfortunately, you cannot pay by PayPal at this time
  5. If you have any problems, please visit the Vimeo Help Centre.

That’s it! Enjoy watching National Theatre at Home.

You can rent a play for 3 days (72 hours).

Once you have purchased the play, you will receive an email confirmation. Once you have press play to start the play you rented, you have three days (72 hours) from this point to finish watching.

At the end of the third day, after 72 hours, you will no longer have access to the play. Remember when you started your play to make sure you get to watch the play in full and don’t miss out!

If you subscribe to National Theatre at Home, you can watch our available catalogue of plays whenever you want, wherever you want with no time restrictions.

  1. Purchase a subscription, or pay for a play on National Theatre at Home via a web browser.
    If you’re already signed in, you can simply start watching your purchase.
  2. If you are not logged in, open your web browser and enter the site address www.ntathome.com.
    Make sure you have a reliable internet connection, and see this list of Vimeo’s recommended browsers.
  3. On a laptop or computer, click the ‘Sign In’ button in the top right corner of the page to take you to the sign in page.
  4. On a tablet or mobile device, tap the three line menu button in the top left hand corner which will open the menu with some options.
    Click the ‘Sign In’ option and the sign in page will load.
  5. If you’re already subscribed or have rented a play, simply enter your email address and password to access your account to sign in.
  6. Find the play you’d like to watch, click on it and select ‘Watch Movie’.

Alternatively, you can download the National Theatre at Home app via iOS or Android. For more help getting set up, please visit the Vimeo Help Centre.

National Theatre at Home is available to watch worldwide.

I have a promo-code. How do I redeem this?
Promo-codes can be redeemed at the National Theatre At Home subscription checkout page, following these steps:

  1. Visit ntahome.com/checkout/subscribe
  2. Create an account by entering your email and setting a password.
  3. Enter your promo-code
  4. If prompted, enter your payment method. You can pay by Visa, MasterCard, & American Express credit & debit cards.
    Unfortunately, you cannot pay by PayPal at this time
  5. If you have any problems, please visit the Vimeo Help Centre.

After your promo-code period finishes, your subscription will begin at the monthly price and you will be charged and your subscription will automatically renew each month until cancelled.

Please note: A $1 authorization hold will be placed on your card until the promo code is cleared. Charges on your card will appear as OTT NT AT HOME.

For more information on how to use a promo code, please visit the Vimeo Help Centre.

No, unfortunately not. The National Theatre at Home platform is not connected to the National Theatre website, and so vouchers cannot be used for National Theatre at Home payments. Vouchers can only be used to buy standard& theatre tickets and memberships on the main National Theatre website.  

Please go to the National Theatre Help Centre for more information on how you can use your vouchers.

The steps to cancel your National Theatre at Home subscription will depend on how you signed up

If you signed up on the National Theatre at Home website, you can cancel your subscription by logging into your account and following the steps below:

  1. Click on your circular profile icon in the top right corner of the screen and select ‘manage subscription’.
  2. Choose to cancel instead of one of the pause options if you do not want to be charged again.
  3. Finally, confirm the choice to cancel.

When you cancel, you will receive an email confirmation. When you cancel your subscription, video access will exist until the next charging cycle, but you will not be charged further.

Please note: If you signed up and paid on the website, you can only cancel via the website (and not via apps).

Access provision on NT at Home

You can watch National Theatre plays Othello, Phedre, Amadeus and The Cherry Orchard, as well as Coriolanus from the Donmar Warehouse and Yerma from the Young Vic, with Audio Description. War Horse with Audio Description is also available for a limited time of 1 month until 20 January in the UK only.

Audio Description allows blind and partially sighted audiences to experience theatre. It is a live verbal commentary providing information on the visual elements of a production as it unfolds. It describes action that is essential to the understanding of the story, as well as other visual information such as the style and design, set, costumes, facial expressions and visual jokes that might otherwise be missed.  

Each Audio Described performance is accompanied by Intro Notes (in MP4 format) that describe the story, set, cast and costumes for audiences to listen to in advance of watching the production. 

War Horse is available with British Sign Language for a limited time of 1 month until 20 January in the UK only.  

We have made War Horse available as a pilot play for this new access provision. We will be working with our customers and industry stakeholders to gather feedback before making decisions about BSL programming in the future. 

BSL gives Deaf and hard of hearing people access to experience theatre. An interpreter will stand in a clearly visible position on the screen and interpret the spoken and heard aspects of the play.

You can watch all our AD and BSL titles by subscribing to National Theatre at Home for £9.99 per month / USD$12.99+tax or get 12 months for the price of 10 with annual subscription £99.99 / $129.99+tax for a year.  

You can also rent a single play for 3 days only for £7.99 / $11.99+tax for Othello, The Cherry Orchard, Phedre, Amadeus, Coriolanus and Yerma where ever you are in the world. If you’re in the UK, you can also rent War Horse for £8.99.

AD and BSL are not features that you can turn on or off, they are embedded in the video recording in a separate specialised version of a selection of our plays.

Troubleshooting issues on NT at Home

National Theatre at Home is a brand-new streaming platform, hosted by Vimeo and is not connected to the National Theatre website. As a result, your National Theatre login will not work on National Theatre at Home.

To access National Theatre at Home, you’ll need to create a new account to subscribe for full access or rent a single play.

I have a promo-code. How do I redeem this?
Promo-codes can be redeemed at the National Theatre At Home subscription checkout page, following these steps:

  1. Visit ntahome.com/checkout/subscribe
  2. Create an account by entering your email and setting a password.
  3. Enter your promo-code
  4. If prompted, enter your payment method. You can pay by Visa, MasterCard, & American Express credit & debit cards.
    Unfortunately, you cannot pay by PayPal at this time
  5. If you have any problems, please visit the Vimeo Help Centre.

After your promo-code period finishes, your subscription will begin at the monthly price and you will be charged and your subscription will automatically renew each month until cancelled.

Please note: A $1 authorization hold will be placed on your card until the promo code is cleared. Charges on your card will appear as OTT NT AT HOME.

For more information on how to use a promo code, please visit the Vimeo Help Centre.

National Theatre at Home is a brand-new streaming platform, hosted by Vimeo and is not connected to the National Theatre website. As a result, your National Theatre login will not work on National Theatre at Home.

You can now have an active National Theatre membership and a National Theatre at Home subscription.

You can combine your memberships, by signing up to a Digital+ Membership. For just £15 a month you'll receive access to National Theatre at Home, plus extra news, content, priority booking and special events. By signing up, you will be supporting the National Theatre and the hundreds of writers, actors, designers, technicians and theatre-makers involved in National Theatre at Home.

No, unfortunately not. The National Theatre at Home platform is not connected to the National Theatre website, and so vouchers cannot be used for National Theatre at Home payments. Vouchers can only be used to buy standard& theatre tickets and memberships on the main National Theatre website.  

Please go to the National Theatre Help Centre for more information on how you can use your vouchers.

Programming on NT at Home

Yerma is not available to watch in the USA due to rights restrictions. We’re sorry for any disappointment.

War Horse is not available outside the United Kingdom due to rights restrictions. We’re sorry for any disappointment.

We only have the rights to share War Horse in the UK for one month only. We hope you can catch it while it’s available! 

Unfortunately, we do not have the rights to share War Horse on the National Theatre Collection. 

Yes! More fantastic plays are added every month, so there’s always something to look forward to.

About NT Live

National Theatre Live is the National Theatre's groundbreaking project to broadcast the best of British theatre live from the London stage to cinemas across the UK and around the world.

National Theatre Live launched in June 2009 with a broadcast of the National Theatre production of Phèdre with Helen Mirren. We've since broadcast more than twenty other productions live from the National Theatre, and on occasion other theatres in the UK and around the world.

For more information, please visit the NT Live website.

Selected performances from the NT Live archive are now being screened. To find out what's being shown at cinemas through NT Live, visit the NT Live website.

We only offer the broadcasts through the screenings in partner venues for a limited time-frame. We are passionate about preserving the live, communal experience and the sense of event through these big screen exhibitions. We may may consider a further offer of these productions in the future, by way of DVD or online download, but have no immediate plans to do so.

Yes, we aim to repeat NT Live screenings (known as encore screenings) in participating cinemas when possible. Please visit the NT Live website for more information.

If you still have unanswered questions, please contact us

 

Going to an NT Live performance

To see an NT Live production at a cinema, please visit the NT Live venues page to find your local cinema.

Please see the production performance dates to see which performance is NT Live. You can buy tickets to see this performance via the website.

If the production usually contains an interval when performed at the theatre, this will be included in the broadcast. Some cinemas may screen a pre-recorded interview or featurette during the interval; please contact the participating venue for more information.

Performances sometimes contain material unsuitable for younger audiences. Children under 4 cannot be admitted to performances at the National Theatre but apart from that we seldom apply a strict age restriction or age “certification system” for live performances at our venues. However, the rules for cinema broadcasts are different, and screenings of some productions may require age restrictions for reasons of licensing and content. Participating cinemas may also have age restrictions of their own; we advise checking with the venue for more information.

At NT Live performances, the best views are reserved for the cameras. This means that some seats that normally have excellent views can have restricted sightlines due to the positioning of cameras and other equipment in the auditorium seating area and/or on stage. As camera positions are different for each production we cannot advise on the nature or severity of the view restriction from any particular seat, so we advise audience members to expect some level of view restriction when attending these performances, and this is reflected in the ticket prices.

NT Live performances may also differ from an ordinary performance of the production in other ways. For example, some scenes may be re-staged to allow for optimal camera angles, the lighting may be adjusted to better suit the broadcast, and camera personnel may be visible on stage during the performance. Audience members are also advised that some camera angles may include them in shot, and that by attending an NT Live performance they consent to being included in the broadcast in this way.

NT Live performances usually begin at 7.00pm although times may vary. We advise checking with the box office or the participating cinema venue. Encore screenings may also begin at different times, so please check with the venue for more information.

If you still have unanswered questions, please contact us