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Help Centre

Frequently asked questions

Most asked

We are reopening in June 2021, with two brand-new shows. For the latest information on new productions, visit our What's On page.

Members will be contacted as soon as we have any further updates and you can also sign up to our free newsletter.

Ticketing, and safety measures for audiences are also available in the FAQs in this Help Centre.

If your voucher has an expiry date of March 2020 onwards, we appreciate that you will not have had much of an opportunity to make use of your voucher.
All vouchers issued with an expiry date of March 2020 onwards have now been automatically updated with a new expiry date of 30 June 2022.
You do not need to contact us to extend these vouchers as the new expiry date has already been automatically updated on our system.

If you are having trouble redeeming a voucher, please contact the box office.

Tickets can only be booked online, and are available up to 2 hours before a performance for shows taking place at the National Theatre. 
Ticket sales for venues other than the National Theatre close on the morning of the performance.

Unfortunately, tickets are not currently available to buy in person.

Disabled people with specific seating requirements can book on our Access phone line 020 7452 3961.

We do not offer refunds.

If your performance takes place over 24 hours from now and you would like to exchange your tickets for a Credit Voucher:

  • Go to My Events (you will be prompted to login if you are not already)
  • Click the 'See details' button to select the performance, and you will find a link to a 'Return for credit voucher' form that will auto-populate your order details
  • Add your name and submit the form
  • You will be sent an email with details of a new credit voucher for the value of your tickets, or Box Office will contact you if your request cannot be processed automatically.

Please note the form referenced above can be used up to 24 hours before the performance start time. If you wish to return or exchange your tickets less than 24 hours before the performance start time, please contact the Box Office on [email protected]

  • Government expects and recommends that people should continue to wear face coverings in settings such as theatres, to protect themselves and others. 
    • Due to the layout of the Dorfman theatre and audience proximity to performers, some of whom are vulnerable, we need audiences to wear a face covering throughout their visit including during the performance. This is to support the continued welfare and safety of performers, staff and audiences. 
    • If you are exempt, we would appreciate if you could advise front of house staff on arrival.

Yes, we will have hand sanitiser stations available throughout the building. We ask all audience members to follow government advice on regular handwashing or use of hand sanitiser.

If you still have unanswered questions, please contact us