skip to main content

Help Centre

Frequently asked questions

Return Tickets for Credit Voucher

Use this form if you would like to exchange your tickets for a Credit Voucher up to 24 hours in advance of your performance. Credit Vouchers are valid for 12 months.

If your request has been successful you will receive an email shortly with your new Credit Voucher details. You can then use this voucher as payment for tickets to another performance on the National Theatre website.

If you do not receive an automatic email, the Box Office team will get in touch about your request. (Box Office hours are 11am - 6pm Monday - Saturday)

Your Customer ID and Order Number should be auto-filled below.

Please note this form can be used up to 24 hours before the performance start time. If you wish to return or exchange your tickets less than 24 hours before the performance start time, please contact the Box Office on [email protected]

If you have also bought Drinks and Snacks, you should submit a separate request for a Credit Voucher for those items after submitting your ticket request.

* indicates required fields