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Frequently asked questions

Exchange Tickets for another Event

We will deal with your exchange request as soon as possible, however at busy times it may take up to 72 hours for us to reply.
If you wish to exchange tickets for a performance taking place within 72 hours, or if you require an immediate reply, please do not use this form. Instead, please call the Box Office on 020 7452 3000 and they will be able to help you. Please note: we require the tickets to be returned to us before an exchange can be completed.

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