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Frequently asked questions

Access Reopening FAQs

Everyone aged 18+ entering the building in the period leading up to performances will be asked to present either proof of vaccination status, or a negative lateral flow test result. This applies from 12pm on matinee days and 5.30pm for evening performances. 

You can do so in one of the following ways: 

  • proof of full vaccination if you have received both doses at least 14 days prior to your performance time. You can present this certification via the NHS Covid Pass within the NHS App, or by printing a paper copy using the NHS online service, or by showing an internationally-recognised equivalent. If you do not have a smart phone or printer, please click here for details of how to request an NHS Covid Pass letter.

  • proof of a negative Lateral Flow or PCR Test via the NHS App, or a text message or email from NHS Test and Trace. This test must be taken within 48 hours of your performance time.

 

Audience members aged under 18 (or a parent or guardian on their behalf) must be able to give verbal confirmation that they have not received a positive test for Covid-19 within the last 14 days and are not displaying symptoms of Covid-19.

Access tickets are available for performances in the Olivier, Lyttelton and Dorfman theatres to those who have subscribed to the National Theatre's Access List

Access tickets are priced at £20 plus the same rate for a companion. 

To join for free, please see the National Theatre Access List page in the Access section of our website.

Once you have completed and returned the Access List form, we will contact you to confirm we have received your form. When you next log in to the website you will be able to choose the Access rate when selecting tickets.

You can also book by calling 020 7452 3961.

If you are already a member of our Access List, and would like to contact a member of the team about your booking, please email [email protected] or ring 020 7452 3961.

There is no adjusted rate on £20 seats.

Yes, we have foldable, manual wheelchairs available for use. They can be borrowed for the duration of your visit and you are able to remain in the wheelchair throughout the performance if preferred, or to transfer to an auditorium seat.

We will ensure each wheelchair is thoroughly cleaned between each use. 

To request use of a wheelchair, please email [email protected]

Please note we are unable to provide a member of staff to provide physical assistance.

While face coverings are currently required, we are aware that you may not be able wear one.

If this applies to you, please notify us in advance or click here to download a TfL exemption lanyard. This card is not mandatory, but it will make your visit smoother as our teams can easily identify you as exempt.

Access in the NT building

Access equipment can be booked via the box office at [email protected] or by calling 020 7452 3961.

For more information about Access to the National Theatre, please see the Accessibility section of our website.

Tickets for wheelchair users are available for all performances. There is a companion seat available next to each space.

To book you will need to join our Access List. Once you have joined, you will be able to book online or over the phone.

To join our Access list for free, please see the National Theatre Access List page.

We have a taxi drop off outside Stage Door, allowing a step-free route around to the river-front side of the building, however this is a relatively long walk.

Should you require use of a wheelchair, please contact us on [email protected] and we will arrange one to be available on arrival.

Unfortunately, it is not possible for staff to assist with pushing wheelchairs.

The National offers captioned performances for most productions. A block of seats is reserved to ensure a good view of the caption box or boxes. Please confirm with the Box Office when making your booking.

Yes you can. If you'd like to borrow a wheelchair for access to your theatre seat, please phone 020 7452 3000 or email [email protected] in advance of your visit.

To book tickets at the Disabled concessionary rate, you will need to be subscribed to our Access List. Read more information, and print off a sign-up form on our Access List page. For more information, call 020 7452 3000 or email the Box Office.

When booking a ticket at the disabled concessionary rate you can book a companion/carer at the same rate.

To book tickets at the Disabled concessionary rate, you will need to be subscribed to our Access List. Read more information, and print off a sign-up form on our Access List page.

For more information, call 020 7452 3000 or email the Box Office.

Assisted performances

To book tickets at the Disabled concessionary rate and to access the most suitable seats for our assisted performances, you will need to be subscribed to our Access List.

Read more information, and print off a sign-up form online.

For more information, call 020 7452 3000 or enquire at the Box Office.