Tickets that have been bought and are held for collection can be picked up as follows:
For performances and events at the National Theatre
You can collect your tickets from the Ticket Collection Kiosks or from the Box Office on the ground floor up to 90 minutes before the performance.
After this time you can collect your tickets from the relevant box office for the show that you are attending. These are:
Olivier Theatre: The Olivier Box Office or Ticket Collection Kiosks on Level 2
Lyttelton Theatre: The Box Office or Ticket Collection Kiosks on the ground floor
Platforms: Tickets may be collected from the ground floor Box Office or from any ticket machine up to 30 minutes before the performance, and from the relevant theatre’s Box Office thereafter
Backstage Tours: Please go to the Information Desk, on the ground floor, at least 10 minutes before your chosen tour
To collect tickets from kiosks you need the payment card and please have your order number handy in case you are prompted to enter this as well
For performances at other London venues
Tickets can be collected from the Box Office at the relevant venue on the day:
War Horse at the New London Theatre, Drury Lane, London WC2 (from 60 minutes prior to the start of the performance).
One Man, Two Guvnors at Theatre Royal Haymarket, Strand, London WC2 (from 60 minutes prior to the start of the performance).
The Curious Incident of the Dog in the Night-Time at the Apollo Theatre, Shaftesbury Avenue, London W1D 7ES (from 60 minutes prior to the start of the performance).
NYT: Pope Joan, St James' Church, 197 Piccadilly, W1J 9LL. Tickets available from 60 minutes before the scheduled performance time.
NYT: Prince of Denmark/Romeo and Juliet/Tory Boyz, Ambassadors Theatre, West Street, WC2H 9ND. Tickets available from 60 minutes before the scheduled performance time.
FutureFest at Shoreditch Town Hall, 380 Old Street, London EC1V 9LT. For speed of access to the venue we suggest you have your tickets posted to you or collect from the National Theatre Box Office up to 24 hours before your session.
Please note: For performances at these other venues, please take your email confirmation for identification.