Members Online Booking
Advance , Priority and Supporting Cast Members benefit from online booking prior to the opening of general booking. You need to use your online membership account in order for this to work.
To get the best out of our online ticketing service please take a moment to read these brief tips:
• Do make sure you are using an up-to-date and supported web browser (Internet Explorer 6 or higher, Firefox 2 or higher or Safari 2 or higher)
• Do make sure you turn on cookies and javascript in your web browser - you'll get an error page if they're not and you won't be able to complete your booking
• Do have your login details and card details to hand when starting to book, as you will only have 30 minutes to complete your booking once tickets are in your shopping basket.
• Your login will be the email address you registered with, and if you have forgotten your password you can change it here.
When we open online booking for a new season - our website can become very busy due to the heavy demand for tickets. Here are some extra tips to help speed you through:
• We limit the number of people who can book at any one time. This should speed up the website for those who are already on it.
• The peak period when online booking opens is generally the first two hours. In some cases you may prefer to come back later.
• If you are booking during one of these peak times, you may not be able to access our ticketing website the first time you try. You'll see a page explaining what is happening and what to do.
• Please be patient and follow the instructions on the page.
You don't seem to have my e-mail registered, but I've been a member for a while.
If there was no email address printed on the letter that accompanied your latest membership mailing, then we do not have an email registered on your account. Please contact the Box Office to set up a login to book online.
I'm logged in but the tickets are still not available
If you have previously viewed the ticket pages for the shows you're interested in, then the dates may not turn red (which indicates availability). If this is the case then you may need to delete your 'Temporary Internet Files'. These are in 'Internet Options' which you will find under either 'Tools' or 'View' on your Internet Explorer toolbar. Once you've deleted these files, if you refresh your screen (click on the little icon in the toolbar which has two arrows on a page) it should show the advance dates in red.
This process is easy to do and just deletes the saved copies of all the web pages you've been visiting.
Can't remember your password?
Go to the REGISTER / LOGIN page and follow the link to 'Forgot login details?'
If you have any queries or problems, please e-mail us at:
Advance Members
boxoffice@nationaltheatre.org.uk
Priority Members
priority@nationaltheatre.org.uk
Supporting Cast members
support@nationaltheatre.org.uk
Office hours are 10am to 6pm Monday to Friday. E-mails submitted outside of these hours will be answered as soon as possible on the next working day.
Find out the benefits of Priority and Supporting Cast memberships and Advance membership.
Once your account is set up, you access tickets in advance of the public booking date by going to the REGISTER / LOGIN section of the website, and entering your email and password in the Login boxes in the centre of the screen. It is best to login prior to looking at the available performances for a show. Then click on the BUY TICKETS button and select the show, or event, you want and proceed through the transaction process, as described in help buying tickets
