Our Service to You

Who am I purchasing from?
NT Bookshop. Part of Royal National Theatre Enterprises Ltd. Registered in England, company number 1247285. The trading subsidiary of the Royal National Theatre.

Can I order titles that aren't mentioned on the NT Bookshop web pages?
Of course. Our website has only a small selection of the c6,000 titles that we have in stock, and there are many more, within our speciality, that we can obtain.

When will I be charged?
Payment will be taken at the completion of your order, using WorldPay.

Who is responsible for customs charges?
When ordering goods for delivery overseas, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you, not the National Theatre; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information.

How will I know if you've received my order?
If you order online you will receive confirmation of receipt upon exiting the secure online form. If sending a fax, please note the Comments acknowledgement from your machine. Orders sent by post will not be acknowledged, but if you don't hear from us within seven working days, please contact us. In all cases, please include your phone number and e-mail so we can contact you if needs be.

What happens if a title is out of stock?
If we do not have a title in stock, we will advise you within two week days of the receipt of your order, with an indication of when we expect to be able to fulfill it. If you want us to supply 'only if immediately available', let us know in the 'special comments' box of the secure online order form or or printed version. Please indicate if you would prefer us to despatch your complete order together, where some are titles are immediately available and some not. Otherwise we will send you what we have, as soon as we have it.

When will my order be despatched?
We will normally despatch within two working days of receipt of your order. We do not send out orders after 4.30pm Monday to Friday, or on Saturdays, Sundays or public holidays.

How do I cancel my order?
You have the right by law to cancel your order, providing you advise us in writing within seven days of receipt of your goods.

How do I return unwanted goods?
If what we have supplied turns out not to be what you wanted, you have the National Theatre's mail order fail-safe guarantee. Providing you observe the following conditions (a and b), you will be given a full refund, credit note or exchange (excluding outward and return carriage costs). (a) Before returning goods to us, please advise us in advance by e-mail or phone, giving full details of the item and the bottom line of your receipt.(b) Goods must be returned in the exact condition you received them – wholly resellable, with all packaging. If an item you are returning goes missing and does not reach us, we will not refund, credit or replace it. You must therefore use a trackable form of postal service.

How do I return damaged goods or something I didn't order?
If you are returning goods because of damage, imperfection (not apparent at the time of purchase) or our error, we will respond with a Freepost address for you to use in the UK, or refund your postage costs from abroad. If an item you are returning goes missing and does not reach us, we will not refund, credit or replace it. You must therefore use a trackable form of postal service.